Contact Center Solutions Engineer

A company is looking for a Contact Center - Consulting Solution Engineer.

Key Responsibilities

Design, implement, and optimize contact center solutions to meet customer needs

Collaborate with cross-functional teams to ensure seamless integration of technologies

Analyze and adapt solutions based on changing technology and business requirements

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

Proficiency in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents

Experience in designing and implementing contact center solutions

Knowledge of telephony systems and call routing strategies

Familiarity with CRM systems and their integration with contact center solutions