Manager Project / Program

Program Manager Enrollment Services

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

The Program Manager Enrollment Services, is the business owner of record for his / her assigned territory and has the accountability for the overall performance and execution of Enrollment Service offerings in the assigned region. This position is responsible for the financial performance of all enrollment service offerings in the territory assigned. The position will work closely with and utilize other functional groups of the company. The Program Manager will also be responsible for achieving a superior level of customer satisfaction in the territory assigned.

Essential Job Functions (includes but is not limited to) :

Responsible for financial performance of all enrollment services in the territory assigned. This includes utilizing support departments such as Facilities, Partnerships and Sales to :

• Review and understand financial reports, support assessment activities to improve financial reporting
• Develop and execute sales plans, in coordination with Sales team
• Support and execute Profit Improvement Plans, in coordination with Executive, Operations, and Sales team
• Develop and execute marketing and promotional plans, in coordination with Marketing team
• Identify areas for enrollment center expansion, in coordination with Customer Experience and Partnerships teams
• Identify financially underperforming enrollment centers and develop cost improvement plans which could include changes in staffing levels, hours of operation, relocation of facility, renegotiation of fees
• Identify and develop Partner level relationships and incentive plans
• Activity engage in subordinate Training and Development plans
• Evaluate Monthly P&L reports to evaluate and develop improvement plans
• Evaluate Monthly Site level PL to evaluate and develop improvement plans
• Develop and execute employee incentive plans
• Coordinate Competitive analysis and develop actions plans based upon analysis
• Support Pricing recommendations and RFP cycles
• Support the development of the annual budgets and quarterly financial forecasts
• Support management, reporting, and monitoring of departmental KPIs
• Responsible for establishing and directing the maturation of Enrollment Services Division customer service culture, in coordination with Operations Director.

Responsible for achieving a superior level of customer satisfaction in the territory assigned. Customer include : government agency personnel, applicants, enrollment center partners and enrollment agents. This includes utilizing support department to :

Note : In addition to the Essential Functions, also performs similar work-related duties as assigned.

Qualifications

Required Skills

Required Experience

Travel Requirement, Working Conditions, and Physical Demands :

Working Conditions such as :

Physical Demands such as :