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Coordinator Customer Service

Coordinator Customer Service

Hilton Grand VacationsOrlando, FL, US
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Coordinator Customer Service

Here's why you will love it here :

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton : Travel Discounts Program Hilton hotel rates worldwide
  • Perks at work : Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

Position Summary :

  • Review and enter complaints into the complaint management system (where appropriate) ensuring the information and complaint classification is entered correctly.
  • Manage Portfolio Services email boxes and web queues to ensure all correspondence is handled in a timely manner.
  • Log / track Owner correspondence received via mail, fax, email, web inquiry, and phone.
  • Respond to basic inquiries and general customer service requests (primarily via email or mail).
  • Maintain / update the information in the complaint management system, as well as the support documentation related to the handling of owner accounts.
  • Accurately identify and categorize owner complaints and service requests, and route to appropriate teams for handling.
  • Utilize different software programs to notate accounts in which complaints or consumer correspondence has been received.
  • Handle Attorney Verification Requests
  • Legally, ethically, and confidentially handle any correspondence and / or payment information
  • Assist all members of portfolio services staff with daily processes and procedures when required.
  • Carry out any reasonable request by management.

    • Required Qualifications :

  • Organizational skills
  • Proficient in Microsoft Software (Outlook, Adobe, Word, Excel)
  • Excellent written communication skills
  • Project Management experience
  • High school diploma or GED

    • HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

    We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

    Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

    Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.

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