Client Service Representative, DVSC - Frisco

Client Service Representative

Are you looking to be a part of an amazing team of people who get to help provide state-of-the-art healthcare to our companion animals? Dallas Veterinary Surgical Center - Frisco Location - is currently seeking a qualified, driven individual to deliver excellent client and patient care as one of our extremely valued client service representatives.

For over 30 years, DVSC has been a trusted surgical resource for veterinarians across the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. With state-of-the-art equipment and groundbreaking techniques, we set the standard for veterinary excellence.

Compensation : $19-$22 hourly, based on experience

Schedule : Full Time

4x10 hour shifts per week (1 weekday off)

Monday - Friday

7 : 00am-5 : 00pm

About the Role

The purpose of this position is to provide outstanding client service. Our Client Service Representatives (CSR) have many duties ranging from answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.

Our CSRs must enjoy working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Essential Functions

• Creates a warm and welcoming impression.
• Remains professional and courteous while handling multiple tasks with many interruptions.
• Firmly believes in the quality of care provided and communicates this sense of assurance to clients.
• Understands our services and recommendations and clearly communicates them to clients.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.

About You

What to Expect

Benefits Include :

Join us at DVSC, where your expertise will be valued, your ideas heard, and your career nurtured in an environment dedicated to both excellence and compassion. Apply today to become a part of a team that's committed to helping pets and the people who love them!