Job Details
- Job Title : Field Service Engineer
- Client : Japanese Manufacturing Industry
- Working Location : Austin, TX
- Working style : On-site
- Employment Type : Full-time / Non-exempt
- Salary : $65-80K
Position Overview
The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Fuji Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing the company with professionalism and expertise.
What will you do
Equipment Installation & Commissioning : Perform on-site installation, configuration, and startup of Fuji SMT automation systems across North America. Execute system retrofits, upgrades, and custom equipment modifications.Technical Support & Troubleshooting : Diagnose and resolve complex mechanical, electrical, software, and process-related issues. Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime. Collaborate with Fuji's technical teams to escalate and resolve advanced engineering issues.Customer Training & Support : Deliver structured operator and maintenance training for customer personnel. Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.Documentation & Reporting : Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement. Prepare clear, detailed service reports, documentation, and feedback to customers and Fuji management.Collaboration & Communication : Serve as a technical liaison between customers and Fuji engineering departments. Communicate effectively with both technical and non-technical stakeholders.Required Qualifications & Skills
Education & Experience
Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.Experience with Fuji SMT equipment strongly preferred; other SMT / automation equipment experience considered.Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.Technical Skills
Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.Solid understanding of Windows-based operating systems, software installation, and system configuration.Familiarity with networking concepts and modern computing applications.Soft Skills
Strong problem-solving abilities with a customer-first mindset.Ability to work independently with minimal supervision while thriving in a team environment.Excellent communication and interpersonal skills.Flexibility to travel as required.J-18808-Ljbffr