Welcome Center Rep

Welcome Center Rep

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

• Check in guests, qualify guest, NQ guest, assigning tour times, modifying tour times, rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
• Must reconcile tickets and bank inventory daily.
• Thorough knowledge of local area and major attractions is a must.
• Agents must perform confirmation calls for all pre-arrivals.
• Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
• Answer phones professionally and within 3 rings.
• And other assignments as requested by management.

To fulfill this role successfully, you must possess the following minimum qualifications and experience :

Extraordinary people, exceptional benefits on day one. Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility : All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support team member health and financial wellbeing.

Travel and hotel discounts for team members, family and friends.

A healthy work-life balance with PTO and flexible hours.

Team member events that build camaraderie through fun activities.

An open-minded culture committed to diversity and inclusion.

Incentives for team members that exhibit excellence every day.