Dispatch ManagerLen the Plumber • Halethorpe, MD, US
Dispatch Manager
Len the Plumber • Halethorpe, MD, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLead, coach, and develop the dispatch team; hire, train, and conduct performance reviews / 1 : 1s Optimize dispatch coverage across HVAC, plumbing, and electrical to meet daily demand and KPIs Maximize lead opportunities and technician productivity to drive revenue and customer satisfaction Create, update, and deliver dispatcher training (new hire & ongoing); maintain best-practice playbooks Ensure effective technician routing / coordination to reduce drive time and increase opportunity capture Manage dispatch board setup in the CRM and any external dispatching software (e.g., board rules, skills, zones) Partner with Service / Branch leadership on process improvements and issue prevention Verify invoices timely; oversee batching in line with accounting expectations Run weekly team huddles; track results and share best practices Resolve escalated customer issues promptly and professionally Model and enforce company Code of Ethics, team rules, and safety policies Other duties as assigned High school diploma (or equivalent) and valid driver’s license 3+ years of leadership and / or service industry experience (dispatch, service operations, or call center) Proven results in team development, sales / operations support, and customer service Intermediate proficiency with Microsoft Office (Excel, PowerPoint, Outlook) Strong communication, organization, and follow-through; holds teams accountable to outcomes Basic understanding of accounting / finance as it relates to service operations Willingness to work extended hours, weekends, and holidays as needed Experience in the trades (HVAC, plumbing, electrical) Experience with ServiceTitan (dispatch board configuration, skills / regions, capacity planning) Working Conditions & Physical Requirements Professional office environment; ability to sit for extended periods Ability to lift up to 25 lbs Travel 25–50% by car / air for training or meetings (as business needs require)
Job Description
Job Description
Dispatch Manager — Len The Plumber
Location : Halethorpe, MD
Work Type : Full-Time, Exempt
Schedule : Monday–Friday (days); evenings / weekends as needed for coverage
Compensation : $80,000 + Bonus potential
About Us
At Len The Plumber, we combine top-tier residential plumbing expertise with a people-first culture. Expect great teammates, the right tools, and support to deliver exceptional service—from routine repairs to full replacements—while building a rewarding career.
Why Join Our Team
- Competitive pay (commensurate with experience)
- Standard benefits for full-time employees (Medical, Dental, Vision, 401(k) match, PTO, holidays, STD / LTD, Life, EAP)
- Career growth in a fast-paced, service-driven environment
What You’ll Do
What You’ll Bring (Required)
Nice to Have (Preferred)
EOE
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