Talent.com
Customer Service Representative

Customer Service Representative

Net2Source (N2S)Omaha, NE, US
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Job Description

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Clerical : Customer Service Representative / Document Associate.

Location : Omaha, NE, 68106 USA, Onsite from Day 1

Duration : 12 Months.

Responsibilities

  • Manage different sections of Mailroom according to standard guidelines & SOP
  • Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
  • Sort, locate, open, inspect and bundle all incoming mail and publications
  • Document, process, and file all incoming and outgoing mail correspondences
  • Distribute all inter-office mail for the facility departments
  • Troubleshoot and perform simple preventive maintenance of machines
  • Process checks handling, deposit, and reconciliation according to Company service standards
  • Research case numbers for proper handling
  • Handle inbound and outbound emails / calls
  • Assisted with daily tasks as assigned
  • Prioritize, plan, and organize tasks and work responsibilities to achieve SLAs
  • Comprehend and respond to customer inquiries.
  • Identify, research, and resolve problems
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Interact with customer in a respectful and professional manner via email and on calls
  • Manage own work in process and support team efforts to ensure that individual, team goals are met
  • Should be able to handle basic day to day requirements of excel

Essential skills :

  • Life Insurance Mailroom backend operations experience
  • Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
  • Displays energy, enthusiasm, and flexibility in approaching the job
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to independently interact with internal and external customers
  • Customer service focus
  • Basic Computer knowledge along with typing speed of 40 words / minute
  • Insurance knowledge

    • Minimum qualifications :

  • High school diploma or equivalent

    • Nehal Ojha

    Sr. Technical Recruiter

  • 1-551-363 0506

    • Ojha.nehal@net2source.com

    www.net2source.com

    270 Davidson Ave, Suite 704, Somerset, NJ 08873

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    Customer Service Representative • Omaha, NE, US