Operations / Site / Production Manager (4918)

Operations / Site / Production Manager

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an Operations / Site / Production Manager to join our team in Lee's Summit, MO. Position responsibilities include being present at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, for in-person meetings with Government personnel within 2 consecutive business hours of notification of such meetings by the Government. The role also involves acting as the Program Manager in the Program Manager's absence at the NRC location.

This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs / requirements. The Ops / Site / Prod Manager shall :

Excellent interpersonal communication and organizing skills to coordinate project activities with contractor and Government representatives.

Able to conduct fact finding for special projects and / or to respond timely to Government inquiries.

Able to present oral briefings to USCIS management officials.

Excellent writing skills to prepare SOPs and revisions.

Proactive in informing the Government of significant issues, and be able to respond and take corrective action to issues brought to the PM by COR.

Proactive in identifying and recommending new approaches to improve quality, cost, and process inefficiencies.

Respond to NRC meeting requests within allotted 2-hour time period.

Develop complex statistical analysis, cost estimates, and analytical reports.

Prepares SOPs and revisions.

Serve as "acting" program manager (PM) in absence of PM.

Analyze training needs / requirements.

Position requirements include US Citizenship, valid US Driver's License, ability to obtain / maintain a DOD Clearance; Active Secret Clearance preferred, presence at the requested office location at USCIS National Records Center for in-person meetings with Government personnel within 2 consecutive business hours of notification of such meetings by the Government. Minimum experience includes three (3) years of recent (over the last 5 years) overall project / operations / site / production management experience. Minimum education includes a Bachelor's Degree in one of the following disciplines : program management, business or public administration, production / operations / manufacturing / quality management, technical management, information systems, engineering, or finance / accounting. USCIS will allow a Project Management Professional (PMP) Certification, as certified by the Project Management Institute (PMI), in lieu of the educational requirements.

Must possess a Six Sigma Green Belt certification, as certified by the American Society for Quality (ASQ). Must have excellent interpersonal communication and organizing skills to coordinate project activities. Be able to present oral briefings to Government oversite personnel. Have excellent writing skills to prepare SOPs and revisions. Demonstrate interpersonal ability to communicate with others effectively. Be able to conduct fact finding for special projects, respond timely inquiries from the Government and present written / oral briefings to management officials. Be able to work with details and time-sensitive issues; demonstrate good decision-making skills and respond to high-pressure situations.

Must be able to pass a drug test and a background check which includes credit, criminal and DMV.

VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.