Quality Manager - Data Center Rosemount, MN

Role : Quality Manager- Data Center

Location : Onsite in Rosemount, MN

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and best-in-class services to our customers around the globe. Since our founding, Black Box has been driven by its passion for social responsibility to positively impact the communities where we live and work. Through dedication to performance, a high level of competence and inspiration to have shared ownership, our Teams understand the value they add and execute with responsibility, accountability and pride. The sustainment of our success is backed with a "By All Means" mindset to ensure customer success.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success.

This Opportunity :

The Quality Manager is responsible for overseeing the quality of the installation on the projects from planning through closing and ensuring customer satisfaction by delivering unparalleled service. Provides overall project quality management support for assigned projects under the direction of the Senior Project Manager and Director of Quality. The position provides daily quality assurance on the installation and testing. This position ensures the safe and on-time delivery of high-quality installation services to the customer to the contract documents and industry standards.

What You Will Do :

• Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
• Promote company Core Values to foster and safeguard Company culture.
• Develop and maintain Non-compliance Register.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive, and well-structured installation and test plans.
• Estimate, prioritize, plan, and coordinate quality control and testing activities.
• Design, develop, and execute QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements).
• Identify, record, document thoroughly and track deficiencies and corrective actions.
• Perform thorough review of all testing documentation and maintain all of that documentation for close out.
• Monitor and inspect all operations that affect quality to align with industry and customer standards.
• Facilitate communications with internal and external teams to identify system requirements, failures, and process improvements.
• Prepare Root Cause Analysis reports.
• Monitor corrective action process results.
• Investigate the causes of non-conforming products and train users to implement QC solutions.
• Track quality assurance metrics, such as defects, marginal results, and project specific KPI's.
• Stay up-to-date with new testing tools and test strategies.
• Train installers, where necessary, on testing methodologies.
• Assist Project Manager with reporting requirements.
• Schedule quality walks with internal team and customer.
• Participate in project meetings and communicate updates and progress.
• Manage customer acceptance and signoff.
• Gather and review all close out documents for contract and Div 27 compliance.

Needs for Success :

What You Bring to the Table :

Supervisory Responsibility :

This position may be assigned resources to direct on a project-by-project basis.

Work Location and Travel :

On project site in Rosemount, MN daily with up to 15% travel.

Note : This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required.

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