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Implementations Specialist

Implementations Specialist

recruitometryMesa, Arizona, USA
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Implementations Specialist

About the Role :

Live events create unforgettable moments.

From concerts and sporting events to festivals nothing compares to the memories we make when we share live experiences with friends family colleagues or clients.

Thats why companies invest more than $600 billion every year entertaining clients and prospects at events-it works.

Were an industry leader in event and ticket management software helping the worlds top brands sports teams and organizations make client entertainment easier and more impactful. Our platform enables businesses to invite guests manage events from start to finish and prove the ROI of live experiences.

We partner with professional sports teams universities and leading enterprises and were trusted by over 4000 global companies including 15% of the Fortune 500.

Were now seeking an Implementation Specialist to join our team and play a critical role in onboarding enterprise and SMB clients. Youll ensure customers receive maximum value from their investment guiding them through implementation integrations and training for long-term success.

Why you should join us

  • Be a Difference-Maker : Youll directly impact client success by guiding them through a smooth onboarding journey.
  • Grow Your Career : Gain hands-on experience with SaaS implementations integrations and customer success while working alongside a collaborative supportive team.
  • Enjoy a Fun Rewarding Culture : Unlimited PTO quarterly live event credits happy hours and volunteering mean youll thrive both inside and outside the office.
  • Join an Award-Winning Company : Recognized multiple times as a Best Place to Work with a

4.5 / 5 Glassdoor rating and ranked among the Inc. 5000 fastest-growing companies six years in a row.

Responsibilities :

  • Lead the end-to-end planning and execution of client implementation projects.
  • Configure client sites and manage integrations (SSO CRM API etc.).
  • Coordinate across internal teams to ensure efficient project delivery.
  • Communicate regularly with clients providing updates and guidance.
  • Monitor project health to identify risks and proactively resolve issues.
  • Develop training materials and deliver client onboarding sessions.
  • Track adoption and usage post-launch to ensure long-term success.
  • Transition accounts seamlessly to Account Management Support and Fulfillment teams.
  • Route and manage support requests across technical channels.
  • Submit and follow up on technical requests enhancements bug fixes and investigations.

    • What were looking for :

  • Bachelors Degree required.
  • 2 4 years of professional experience in a collaborative data-driven environment.
  • Project management experience preferred.
  • Strong interpersonal skills with the ability to influence and collaborate effectively.
  • Excellent organizational and communication skills with the ability to manage multiple projects.
  • Customer service experience in a SaaS environment preferred.
  • Comfortable presenting and leading client-facing meetings.

    • Nice to Have :

  • Proficiency in debugging with logic analyzers oscilloscopes and JTAG / SWD tools
  • Experience with remote logging and diagnostics for field-deployed IoT devices
  • Experience with Python for test scripting or manufacturing tools
  • Experience in fast-paced hardware startups or compliance-driven industries
  • Familiarity with healthcare compliance regulations (NFPA Joint Commission)

    • Compensation & Benefits :

  • Competitive salary
  • Equity options
  • Comprehensive healthcare coverage
  • Unlimited PTO sick days
  • High-impact fast-paced work environment with a supportive mission-driven team

    • Key Skills

    Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

    Employment Type : Full-time

    Experience : years

    Vacancy : 1

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    Implementation Specialist • Mesa, Arizona, USA