General Manager / COO

Job Description

Job Description

Lords Valley Country Club, a distinguished, member-owned club located within the private Hemlock Farms Community in Northeastern Pennsylvania, is seeking an experienced and strategic General Manager / Chief Operating Officer to oversee all aspects of club operations. Ranked among the Platinum Clubs of America and the world, LVCC is known for its rustic elegance, championship golf, vibrant racquets and aquatics programs, and a welcoming, family-focused atmosphere. This is a rare opportunity to lead a highly respected club with a proud 60-year tradition and a commitment to excellence in both service and experience.

The GM / COO will serve as the Club's chief executive, guiding a seasoned management team and ensuring operational excellence across all departments. The ideal candidate will be a visible, hands-on leader with sound financial acumen, strong administrative capabilities, and a collaborative, hospitality-minded approach. This role offers the chance to make a lasting impact on a thriving year-round community and help shape the future of one of Pennsylvania's premier private clubs.

JOB SUMMARY (Essential Functions)

Serve as Chief Operating Officer of the club. Manage all aspects of the Club including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. Coordinate and administer the club's policies as defined by its Board of Directors. Develop operating policies and procedures and direct the work of all department managers. Implement and monitor the budget, monitor the quality of the Club's products and services, and ensure maximum member and guest satisfaction. Secure and protect the Club's assets, including facilities and equipment.

JOB KNOWLEDGE, CORE COMPETENCIES, AND EXPECTATIONS

• Characteristics of a successful GM / COO include honesty, straightforwardness, integrity, accountability, leadership, and dedication.
• Able to inspire and motivate others, earn the respect of the members and employees, as well as the community at large.
• Conducts himself or herself in a responsible and professional manner at all times while at or away from the Club and encourages other staff members to do the same to reflect the proper image of the Club throughout the community.
• Able to be diplomatic and tactful − yet firm − in dealing with member constituents.
• Must demonstrate interpersonal relations skills; be an excellent communicator and a competent administrator; and must be able to effectively communicate the Club's vision.
• Ability to set goals and objectives as well as delegate to and coach the department managers and their staff.
• Ability to manage cross-functional teams and multi-disciplinary projects.
• Ability to make complex decisions in a dynamic environment supporting the Club's vision, mission, and core values.
• Displays sound judgment.
• Ability to think strategically while meeting operational and near-term objectives.
• General financial aptitude, including experience creating and managing a budget, commensurate with executive duties.
• Helps to set and maintain high standards for all facilities, services, and communications.
• Knowledge of and ability to perform the required role during emergency situations.

JOB TASKS / DUTIES

EDUCATION AND / OR EXPERIENCE

LICENSES AND SPECIAL REQUIREMENTS

Physical Demands and Work Environment :

REPORTS TO

WORKS TOGETHER WITH AGM TO SUPERVISE :

THE CLUB OFFERS

C LUB OVERVIEW

Lords Valley Country Club, a private, member-owned club within the Hemlock Farms Community in Northeastern Pennsylvania, offers an unparalleled retreat for members and their families. Designed for those who value quality time with loved ones, LVCC blends rustic elegance with exceptional recreational facilities, fine dining, and a rich social calendar. Recognized as one of the Platinum Clubs of America, ranked 21 out of the top 150 clubs nationwide, and #107 among Platinum Clubs of the World, LVCC stands as a symbol of excellence and distinction.

Known as "a resort for all seasons," LVCC features a USGA-rated championship 18-hole golf course, renowned for its beauty and challenge, complemented by a driving range, putting and chipping greens, and a 19th-hole grill. The Club's tennis facilities boast nine Har-Tru courts and four Pickleball courts, and the heated swimming pool, equipped with a waterslide, provides a perfect summer escape. Members enjoy dock space, club boats, and a well-equipped fitness room for year-round activity. From the vibrant colors of autumn reflecting in the surrounding lakes to cozy winter gatherings by the clubhouse fireplace, LVCC offers an array of seasonal experiences. With over 60 years of tradition and a commitment to excellence, LVCC is more than a club; it's a community that celebrates the best in life.

CLUB DETAILS