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L2 VIP Desktop Support Engineer (Backfill / Secondary Support)

L2 VIP Desktop Support Engineer (Backfill / Secondary Support)

Sky SystemsSouthfield, MI, US
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Job Title

EUC IT Desktop Support Technician (VIP) - Backfill / Secondary Support

Job Type & Location

  • Type : Onsite (2 days a week Support). The resource selected will be required to go onsite whenever the primary engineer is on a planned or an unplanned leave.
  • Location : 26555 Northwestern Hwy, Southfield, MI 48033, United States

Technical Requirements

Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including :

  • Troubleshooting hardware, software, and operating system issues
  • Resolving issues without impacting / violating hardware warranties or customer security compliance requirements
  • Experience in :
  • Installing and troubleshooting desktops, laptops, printers, and other computer peripherals
  • Resolving desktop application issues
  • Basic knowledge of enterprise LAN / WAN setups and concepts
  • Ability to perform smart hands activities under guided instructions
  • Ability to lift / move computer equipment up to 50 lbs
  • Expertise in desk-side support and PC break / fix
  • Basic administration of Windows OS, with MAC / Linux OS preferred
  • Working knowledge of :
  • TCP / IP networking
  • DNS, DHCP, VPN, RDP
  • Smart hands support for peripheral and networking hardware, including but not limited to :
  • Monitors, keyboards, mice, printers, fax machines, scanners
  • Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels
  • Ability to troubleshoot systems and networks using sound deductive reasoning
  • Including end-user network cabling issues
  • Experience with :
  • Repeat call analysis and developing preventive actions
  • Problem management
  • Proficiency with ticketing tools such as ServiceNow, Remedy, etc.
  • Excellent written and oral communication skills with clients, management, and peers
  • Ability to work with deadlines and deliver tasks on time
  • Proactive ownership with a sense of urgency

    • Preferred Qualifications

  • Associate Degree in Electronics
  • CompTIA A+ Certification
  • Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)

    • Non-Technical Requirements

  • Strong customer management skills
  • Excellent oral and written communication abilities
  • Ability to interact with customers at various organizational levels
  • Driven, results-oriented, and passionate about the work
  • Ability to work independently or collaboratively as part of a team
  • Capacity to complete tasks effectively with minimal supervision
  • Flexibility to work varied schedules as needed

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    Desktop Support • Southfield, MI, US