Talent.com
Guest Services Associate Lead, Ventura, Ca
Guest Services Associate Lead, Ventura, CaNational Health Foundation • Ventura, CA, US
serp_jobs.error_messages.no_longer_accepting
Guest Services Associate Lead, Ventura, Ca

Guest Services Associate Lead, Ventura, Ca

National Health Foundation • Ventura, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

POSITION TITLE :       Guest Service Associate Lead

REPORTS TO :             Operations Manager

LOCATION :               Ventura, CA

CLASSIFICATION :      Non-Exempt

SALARY :                    $19.00 - $22.00 Hourly Rate

PERTINENT INFORMATION :

  • Work Shift : Saturday - Wednesday, 7 : 00AM - 3 : 30PM
  • This position to be filled as soon as possible

Guest Services Associate

The Guest Service Associate Lead (GSAL) will provide support and leadership while overseeing the day-to-day functions of the Guest Service team members on their assigned shift (Overnight) at our Ventura Facility. They will be responsible for providing a hospitable and safe environment in which guests experience dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Service Associate - Shift Lead will :

  • Collaborate with Operations Manager to schedule staff to ensure shifts have sufficient coverage.
  • Must be dedicated to enhancing the overall guest experience.  Develop and oversee activities for our guests. Ensure that GSAs are proactive in this area.
  • Delegate tasks to GSA team members in alignment with departmental goals. Complete shift assignment sheets in collaboration with Operations Manager.
  • Conduct shift meetings in the absence of the Operations Manager to debrief or discuss ongoing staff support.
  • Attending regularly scheduled team meetings and training. Complete daily shift handoff meetings, participate by communicating critical guest needs in collaboration with interdisciplinary teams.
  • Collaborate with Social Services and nursing department to ensure information is accurately received and executed by GSA while on shift.
  • Provide quality assurance, coaching and support to GSA team; collaborate with the Operations Manager to plan, monitor, and appraise job tasks and responsibilities.
  • Implement systems, policies and procedures as directed by the Operations Manager and Director, delegating new assignments to team members, as needed.
  • Review daily logs and shift notes for accuracy and completion. Complete inspections of all assigned duties for accuracy, completion, and address according and report to Operations Manager as directed.
  • Ensure all incident reports and / reporting and supportive documentation are completed accurately for Operations Manager & Director’s review.
  • Ensure the safety and security of the facility; conduct safety drills as scheduled by Operations Manager and Director; assist and respond quickly to potential safety threats, taking the lead role in emergency evacuations.
  • Assist with GSA onboarding and provide ongoing training, as needed.
  • Perform all general Guest Service Associate responsibilities to assist team.
  • Demonstrate the ability to handle moderate shift related matters and provide solutions in tandem with Operations Manager and Director’s instructions and guidelines.
  • Ensure all Emergency Action Plan (EAP) drills and documentation are completed and presented to the Operations Manager for review.
  • Flexibility to adapt to schedule changes and or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
  • Must work as an extension of Operations Manager in their absence.
  • Complete additional assignments, responsibilities, and tasks as needed to meet the needs of the facility.
  • Always follows NHF policies and procedures.

    • Requirements

  • Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
  • No write-ups or performance improvement plan within the last 6 months (internal hires).
  • Excellent communication skills both oral and written; time management and strong organizational skills.
  • Flexible schedule, with the availability of coming in to fill in vacant shifts due to call offs.
  • Positive and professional attitude.
  • Ability to communicate effectively with all levels of staff, guests, and visitors.
  • Intermediate computer proficiency in Microsoft Office Suite that includes Outlook, Word, Excel required.
  • Current CPR and First Aid Certification (Preferred but not required) Valid CA driver’s license.
  • Bi-lingual in Spanish preferred.

    • Physical Requirements

    The duties as described will required frequent standing and walking.  The employee will frequently bend / stoop, squat, reach above the shoulders, twist, and turn, kneel, and push / pull. The employee will frequently be required to lift / pull / push / move up to 50 pounds.  Must utilize conversational speech for effective verbal communication.  Noise level is high in some client care areas.

    Benefits

    PROGRAMS

    National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at :   http : / / nationalhealthfoundation.org .

    serp_jobs.job_alerts.create_a_job

    Guest Service Associate • Ventura, CA, US

    Job_description.internal_linking.related_jobs
    Service Team

    Service Team

    Panda Restaurant Group • Santa Barbara, CA, US
    serp_jobs.job_card.full_time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportiv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Services Associate

    Client Services Associate

    VirtualVocations • San Buenaventura, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Associate to oversee client accounts and assist in project management.Key Responsibilities Assist the Sr. Strategic / Principal Client Service Manager in m...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Member Services Representative

    Member Services Representative

    VirtualVocations • San Buenaventura, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Member Services Representative.Key Responsibilities Serve as the first point of contact for member issue escalation and resolutions Respond to member requests via phon...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Associate

    Customer Service Associate

    VirtualVocations • Oxnard, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Associate to work remotely in an Annuity Call Center.Key Responsibilities Build rapport with customers and resolve requests on the first contact Educa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Guest Services Specialist

    Guest Services Specialist

    Centered Health • Moorpark, California, United States
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    The Meadowglade, a part of Centered Health is growing! We are looking for a Guest Services Specialist to join one of the best teams! This person will provide a high-level of customer service to adu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Guest Services and Sales

    Guest Services and Sales

    Cracker Barrel Old Country Store • Camarillo, CA, US
    serp_jobs.job_card.part_time
    What is it like to work at Cracker Barrel? It feels like.Care beyond the table At Cracker Barrel, we serve up care for you, so you can serve up care for our guests. It's an extension of our hospital...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Retail At Your Service Associate, Thousand Oaks

    Seasonal Retail At Your Service Associate, Thousand Oaks

    Macy's • Newbury Park, CA, US
    serp_jobs.job_card.full_time
    At Your Service Center Colleague.Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Operations Associate - Thousand Oaks Mall

    Operations Associate - Thousand Oaks Mall

    JCPenney • Newbury Park, CA, US
    serp_jobs.job_card.full_time
    The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and yo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director - Operations Rooms Division (HC)

    Director - Operations Rooms Division (HC)

    Thehotelcalifornian • Santa Barbara, CA, United States
    serp_jobs.job_card.full_time
    Director - Operations Rooms Division (HC).State St, Santa Barbara, CA 93101, USA.Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Retail Sales Associate

    Bilingual Retail Sales Associate

    SPECTRUM • Oxnard, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Guest Services Specialist

    Guest Services Specialist

    VirtualVocations • Oxnard, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Guest Services Specialist to support guests from pre-arrival through departure in a remote setting. Key Responsibilities Provide timely pre-arrival instructions and resp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    California Licensed Associate Therapist

    California Licensed Associate Therapist

    VirtualVocations • San Buenaventura, California, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Mental Health Therapist to join their remote practice.Key Responsibilities Provide ongoing, weekly virtual therapy sessions to clients Conduct a minimum of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Associate - Guest Experience Specialist

    Sales Associate - Guest Experience Specialist

    Bob's Discount Furniture • Oxnard, CA, US
    serp_jobs.job_card.full_time +1
    Retail Guest Experience Sales Specialist.Our Retail Guest Experience Sales Specialists are a driving force behind Bob's Discount Furniture's success and expansion. Whether you're looking for full-ti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Fragrances Sales Associate, Thousand Oaks - Full Time

    Retail Fragrances Sales Associate, Thousand Oaks - Full Time

    Macy's • Newbury Park, CA, US
    serp_jobs.job_card.full_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    West Coast Senior Client Associate

    West Coast Senior Client Associate

    VirtualVocations • Oxnard, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Client Associate (West Coast).Key Responsibilities Provide day-to-day operational and administrative support to wealth managers, ensuring exceptional client serv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales and Customer Service Associate

    Sales and Customer Service Associate

    Ventura Sales Group • Camarillo, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At Ventura Business Management, we strive to connect communities with each conversation.More than campaigns and quotas, our work with Frontier Communications is about connection.Our work involves h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Retail Attendant / Guest Services Agent

    Retail Attendant / Guest Services Agent

    Peregrine Hospitality • Summerland, CA, US
    serp_jobs.job_card.full_time
    Retail Attendant / Guest Services Agent.As a Retail Attendant / Guest Services Agent, you are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director - Operations Rooms Division (HC)

    Director - Operations Rooms Division (HC)

    Foley Entertainment Group • Santa Barbara, CA, United States
    serp_jobs.job_card.full_time
    Director - Operations Rooms Division (HC).State St, Santa Barbara, CA 93101, USA.Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Front Desk Associate

    Front Desk Associate

    Gold's Gym • Oxnard, CA, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Gold's Gym is growing fast and looking for a Customer Service Representative team member to help us execute our mission of providing facilities, programs, and staff ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Operations Associate - Thousand Oaks Mall

    Seasonal Operations Associate - Thousand Oaks Mall

    JCPenney • Newbury Park, CA, US
    serp_jobs.job_card.full_time +1
    Do you like working with your hands and staying active? Do the words "order" and "process" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish in a st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted