Director of Operations

Director of Operations

Boxes 4 U is an employee-owned packaging and industrial supplies distributor based in Plano, Texas, serving the DallasFort Worth community since 1991. With a deep inventory spanning moving, shipping, cold-chain, industrial, and contractor suppliesincluding custom boxes, foam inserts, bubble protection, tapes, poly bags, and crash filmthey offer exceptional flexibility, competitive pricing, and free local delivery or in-store pickup.

Boxes 4 U is looking for a Director of Operations to lead our order fulfillment process from end to end as we expand regionally. This role combines hands-on operational management with strategic process building, ensuring our warehouse, logistics, and customer service operations scale smoothly with our growth. The VP of Operations will be responsible for overseeing daily warehouse and customer service performance, establishing best-in-class processes, and creating clear KPIs.

Warehouse Operations :

• Lead warehouse and driver teams to ensure orders are fulfilled accurately, on time, and in full.
• Implement industry-standard processes to improve inventory accuracy, efficiency, and lifecycle management.
• Resolve day-to-day operational issues quickly to maintain smooth workflows and meet customer expectations for excellent service.

Customer Service Excellence :

KPI & Performance Management :

Business Expansion Support :

Qualifications :

The successful candidate will bring both clear accountability for their team results and a strong vision for creating best-in-class warehouse & customer service operations at Boxes 4 U. The VP of Operations will be a critical part of enabling the business's growth objectives, and must be comfortable with a high level of autonomy and accountability.