Why consider this job opportunity
- Opportunity for career advancement and growth within the organization
- Flexible work schedules and the ability to work remotely
- Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
- Robust time-off plan with 21 days of PTO in your first year
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
What to Expect (Job Responsibilities)
Lead and manage the Support team, including hiring, training, and performance evaluationOversee day-to-day operations of the team, ensuring timely response and resolution of customer issuesStrategize the team\'s direction, creating and communicating success measures (SLAs and KPIs)Innovate paths forward to turn opportunities into solutions within the Scalable Support programFoster a customer-centric culture while maintaining high employee satisfaction and low turnover ratesWhat is Required (Qualifications)
12+ years of relevant experience, with 8+ years in leading and managing a technical support teamStrong understanding of application support best practices and industry standardsExperience using Zendesk, Salesforce, and JIRAFamiliarity with debugging healthcare transactions : HL7, 837, CCDAExperience with Nextgen Connect / Mirth engine and various connectivity methods, such as VPN, SFTP, XDS.b, XDMHow to Stand Out (Preferred Qualifications)
Master's Degree in Computer Information Systems or MBAExceptional customer service skills and a customer-centric mindsetHealthcare industry experience supporting PM and / or EHR systemsExperience using Snowflake and PostgreSQLStrong functional competencies including emotional intelligence, adaptability, and strategic planningHealthcareTechnology #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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