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Technical Support - Sr

Technical Support - Sr

Artech LLCPlano, TX
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Title : Senior Technical Support

Duration : 6 months

Location : Plano, TX

Salary Range : $42.90 - $45  hr. W2

Required Skills & Qualifications

  • 5 years of experience with Mobile Device Management software
  • Proficiency in troubleshooting hardware and software issues on various devices including Mac and Windows
  • 5 years of experience with JAMF, SCCM, and Intune
  • Understanding of basic networking and patch cabling
  • 5 years of experience with endpoint
  • Familiarity with command line interface (CLI) and scripting
  • Experience with KVM over IP switches
  • Experience in a production environment or data center
  • Previous lab experience
  • Knowledge of monitoring tools like Aternity and NewRelic

Day-to-Day Responsibilities

  • Maintain a physical device lab, managing the lifecycle of devices from onboarding to decommissioning
  • Conduct manual and automated testing of software and script updates
  • Collaborate closely with development and automation teams
  • Define and refine processes as the lab evolves and scales
  • Ensure maximum device uptime and follow security best practices
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    Sr Technical Support • Plano, TX

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