Talent.com
Home Care Manager
Home Care ManagerGuardian Angel Senior Services • Gloucester, MA, US
Home Care Manager

Home Care Manager

Guardian Angel Senior Services • Gloucester, MA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Guardian Angel Senior Services is looking for a full-time Home Care Manager  in our Gloucester Office!

JOB SUMMARY :

To oversee day-to-day functions of the office in accordance with current federal, state and local standards, guidelines and regulations that govern home care.  Mange home care services for Nursing, Home Health Aide / CNA, PCA, Homemaker, and Companion while keeping outstanding quality client care and customer satisfaction.  Ensure organizational effectiveness by providing leadership and setting the standard for performance.  Maintain and create new contacts to drive business on a consistent basis. Contribute to the development and implementation of organizational strategies, policies, and practices. This position will oversee and back up scheduling, work closely and collaboratively with recruitment and support positions in need of help.

QUALIFICATIONS & EXPERIENCE :

  • A minimum of two (2) years’ experience and personal care experience is required.
  • A minimum of two (2) years’ management experience is required, preferably that of paraprofessionals, with proven ability to build and lead teams.
  • Ability to interface effectively and professionally with clients and families.
  • Knowledge of government contract management with ASAPS a plus
  • Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically.
  • Ability to handle stressful situations with compassion, understanding and patience.
  • Can operate with a sense of urgency and is resourceful and proactive.
  • Possess excellent decision making, negotiation, and time management skills.
  • Ability to work through frequent interruptions.
  • Ability to work beyond normal working hours including evenings, nights, weekends, and / or holidays and in other positions temporarily, when necessary
  • Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance is required?

Able to participate in off hours On-Call back up support and coverage.

PRIMARY RESPONSIBILITIES :

Operations

  • Set the standard for the acceptance of new clients and hitting goals for hours of service.
  • Identify opportunities for network development with each new lead and work with Regional Manager to follow-up.
  • Oversee all aspects of scheduling including but not limited to making proper client & caregiver matches, urgently addressing available shifts, reviewing accuracy of data entry, reducing cancellations, overtime, and scheduling On-Call.
  • Develop schedules collaboratively with clients and caregivers using creativity and problem-solving skills.
  • Determine when caregiver schedules need to be swapped based on client priority levels.
  • Develop keen insight into the needs of clients and strengths of caregivers to match appropriately.
  • Guarantee necessary communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation.
  • Ensure client plans of care are up to date in collaboration with Managers and Nursing staff.
  • Responsible for the delivery of competent, quality patient care in the home.
  • Anticipate client / caregiver issues to maintain quality care within client home and investigate potential risk management issues.
  • Assist in the recruiting of office staff.
  • Manage phone triage and interoffice communication.
  • Prepare schedules for payroll.
  • Train new office and On Call staff and improve retention by ensuring new staff including caregivers are properly welcomed to the organization and are communicated with consistently during their first months of employment.
  • Oversee management of Caregiver holiday schedules
  • Run monthly reports for follow-up including Caregiver Reminders, Caregiver Annual evaluations, ASAP Personal Care Annual Updates, Cancelled Shifts, Overtime and Waiver monthly reports.
  • Participate in quarterly QA meetings.
  • Perform Home Visits as needed, creating care plans, completing paperwork
  • Supervisory

  • Provide inspiration, leadership, and motivation to staff.
  • Provide vision and builds buy-in among staff for addressing current priorities and identifying new opportunities.
  • Hold regular meetings with office staff upholding accountability for key performance indicators and supporting in achieving goals.
  • Identify caregivers in need of continued support, education and training and work with nursing to implement training.
  • Shepard new caregivers into the schedule appropriately matching them with clients within their skill levels.
  • Provide disciplinary action and documentation for all Caregivers and Scheduling Coordinators.
  • Participate in the development and implementation of staff in-services programs.
  • Audit client and caregiver files for contract compliance and serve as a liaison for Contract / Case Managers.
  • Ensure compliance with :
  • Caregiver quarterly and annual evaluations.

  • State funded visit, supervision, and placement requirements.
  • Caregiver employment paperwork
  • Mange Office schedules (alerts, time off, cleaning, On Call, storm coverage, overtime, office dispatch)
  • Oversee On Call Reports, follow up and outside On Call Managers
  • Ensure Call Centers are closed out each month.
  • Oversee shared email inboxes.
  • Work with office team to resolve problems and issues that happens regarding Client, Client Families, and Caregivers, including writing incident, DPH and Worker’s Compensation reports.
  • EDUCATION :

  • Bachelor’s degree in a Health or Human Service-related field preferred.
  • WORKING CONDITIONS :

    Work is performed approximately 80% in an office and 20% in client homes and in the community.  Potential hazards include working with emotionally unstable, noncompliant, or aggressive clients and complex family dynamics, driving in inclement weather, second-hand tobacco smoke, aggressive animals, exposure to contagious diseases.

    The Home Care Manager  must have the ability to meet the following physical requirements :

  • Must be able to move intermittently throughout the workday.
  • Must demonstrate sufficient strength, endurance and flexibility to perform job duties.
  • May require extended periods of sitting or standing.
  • Must meet the general health requirements set forth by the policies of the agency which may include a physical examination and annual TB test.
  • Must be able to push, pull, move, and / or lift a minimum of twenty (20) pounds to a minimum height of three (3) feet and be able to push, pull, move, and / or carry such weight a minimum distance of five (5) feet.
  • Submit your resume now for consideration

    or

    Call the Gloucester office @ (978) 296-7200!

    Email tyoung@gaseniorservices.com

    Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

    Powered by JazzHR

    nWsjWoJRJl

    serp_jobs.job_alerts.create_a_job

    Care Manager • Gloucester, MA, US

    Job_description.internal_linking.related_jobs
    Home Care Supervisor

    Home Care Supervisor

    Somerville-Cambridge Elder Service Inc • Somerville, MA, US
    serp_jobs.job_card.full_time
    State Home Care Programs Manager.The Home Care Supervisor is responsible for the daily operations of the Home Care team and the clinical and administrative supervision of the Case Managers and othe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Care Manager (Per Diem)

    Care Manager (Per Diem)

    Fortcom Health Services • Quincy, MA, US
    serp_jobs.job_card.full_time
    Massachusetts (North Shore and surrounding areas).Fortcom Health Services is seeking a.Adult Foster Care (AFC) program.This flexible role is ideal for a licensed social worker looking to make a mea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel RN Care Manager

    Travel RN Care Manager

    Ardor Health Solutions • York Village, ME, US
    serp_jobs.job_card.full_time
    Ardor Health Solutions is seeking a travel nurse RN Case Management for a travel nursing job in York, Maine.Job Description & Requirements. Ardor Health Solutions is looking for a Manager - Mana...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Registered Nurse Residency

    Registered Nurse Residency

    Encompass Health Rehabilitation Hospital of Braintree • Scituate, MA, US
    serp_jobs.job_card.full_time +1
    Registered Nurse Residency Career Opportunity.Encompass Health : Where Nursing Meets Heart, Home, and Healing.Looking for a nursing career rooted in purpose, close to your heart and home? At Encompa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Home Care Field Supervisor

    Home Care Field Supervisor

    Kind Senior Care • Beverly, MA, US
    serp_jobs.job_card.full_time
    Kind Senior Care is seeking a compassionate and detail-oriented.In this role, youll ensure high-quality care for our clients while training, supporting, and supervising caregivers.This is an excell...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Clinical Manager, Assistive Home Care- Part Time

    Clinical Manager, Assistive Home Care- Part Time

    BAYADA Home Health Care • Charlestown, MA, US
    serp_jobs.job_card.part_time
    We are currently looking to add a.Part- Time Home Care Clinical Supervisor.Charlestown, MA Assistive Home Care.Are you ready for something new in your nursing career? We are seeking a nurse that is...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Associate Home Care Manager

    Associate Home Care Manager

    Guardian Angel Senior Services • Beverly, MA, US
    serp_jobs.job_card.full_time
    Guardian Angel Senior Services is looking for a full-time.To oversee day-to-day functions of the office in accordance with current federal, state and local standards, guidelines and regulation...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel RN Care Manager

    Travel RN Care Manager

    Genie Healthcare • York Village, ME, US
    serp_jobs.job_card.full_time
    Genie Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in York, Maine.Job Description & Requirements. Genie Healthcare is looking for a RN to work in Case Manager...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel RN Care Manager

    Travel RN Care Manager

    GLC On-The-Go • York Village, ME, US
    serp_jobs.job_card.full_time
    GLC On-The-Go is seeking a travel nurse RN Case Management for a travel nursing job in York, Maine.Job Description & Requirements. RN Case Management - York, ME - 13-week contract.GLC – Na...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Homecare Manager - Gloucester Area

    Associate Homecare Manager - Gloucester Area

    Guardian Angel Senior Services • Gloucester, MA, US
    serp_jobs.job_card.full_time
    Guardian Angel Senior Services is looking for a.To oversee day-to-day functions of the office in accordance with current federal, state and local standards, guidelines and regulations that govern h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Care Manager

    Care Manager

    MFM Health • Danvers, MA, US
    serp_jobs.job_card.full_time
    MFM Health in Danvers, MA is seeking a Care Manager to support high-risk patients by helping them set health goals, address barriers to care, and promote self-management. Collaborating with patients...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Home Care Scheduling Coordinator

    Home Care Scheduling Coordinator

    Guardian Angel Senior Services • Lynnfield, MA, US
    serp_jobs.job_card.full_time
    Founded in 2003, Guardian Angel Senior Services was created from a dream that we could make a difference in the lives of seniors and go above and beyond the call of duty. Apply today to join our tea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Physical Therapist Assistant

    Physical Therapist Assistant

    Encompass Health Rehabilitation Hospital of Braintree • Cohasset, MA, US
    serp_jobs.job_card.full_time +1
    Physical Therapist Assistant Career Opportunity.Are you on the lookout for a fulfilling career that not only feels like home but also allows you to make a meaningful impact close to your heart? Joi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel RN Care Manager

    Travel RN Care Manager

    Wellspring Nurse Source • York Village, ME, US
    serp_jobs.job_card.full_time
    Wellspring Nurse Source is seeking a travel nurse RN Case Management for a travel nursing job in York, Maine.Job Description & Requirements. Wellspring Nurse Source Job ID #33960332.Pay package ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Care Manager

    Care Manager

    Sunrise Senior Living • Peabody, MA, United States
    serp_jobs.job_card.full_time
    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Home Care Case Manager

    Home Care Case Manager

    Greater Lynn Senior Services • Lynn, MA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join the GLSS Team and make a difference every day!.GLSS is looking for talented and caring individuals to join our team. Benefits : GLSS embraces the need for our Employees to have work-life balance...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Home Health RN

    Travel Home Health RN

    Core Medical Group • Exeter, NH, US
    serp_jobs.job_card.permanent +1
    Core Medical Group is seeking a travel nurse RN Home Health for a travel nursing job in Exeter, New Hampshire.Job Description & Requirements. RN needed for HH in NHClient in NH seeking Registere...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Nurse Manager

    Nurse Manager

    Encompass Health Rehabilitation Hospital of Braintree • Cohasset, MA, US
    serp_jobs.job_card.full_time +2
    Nurse Manager Career Opportunity.Leading with Heart : Your Journey Starts Here.Seeking a career that's both personally enriching and professionally rewarding, close to home? Encompass Health inv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new