Associate Director of Residential Operations

Job Description

Job Description

Lund seeks a compassionate, strategic, and hands-on manager and leader to join our Residential team as the Associate Director of Residential Operations . This role oversees two essential areas of our program—Residential Counseling and the Residential Medical Office—working collaboratively with our Coordination Team to ensure that both the clinical and operational sides of care are working in harmony to support healing, stability, and growth for our clients and families.

Reporting to the Director of Clinical Treatment Services, this role shapes the day-to-day experience for clients and staff. This includes supervising a team of dedicated Residential Counselors and Medical staff, ensuring compliance with safety and licensing standards, supporting clinical training and development, and collaborating with other leaders to create a warm, therapeutic, and trauma-informed environment. The position leads efforts to maintain a welcoming milieu, respond to incidents with thoughtfulness and care, and guide the ongoing coordination of a treatment environment with family-centered services.

Beyond daily operations, this position provides strategic oversight—helping manage program budgets, monitor quality assurance, refine policies and procedures, and ensure our work meets both internal expectations and external regulatory requirements. This is a dynamic role for someone who thrives in a collaborative environment and is ready to make a meaningful difference in the lives of Vermont families and children.

This is a 40-hour-per-week, full-time, in-person position based at our Burlington location. The salary range is $85,000 - $90,000. For the full job description, click here.

Research shows that individuals from marginalized groups—such as BIPOC, LGBTQ+, women, people with disabilities, and those from working-class backgrounds—often hesitate to apply for jobs unless they can see themselves meeting and performing every responsibility and requirement. However, many skills can be learned on the job. If you can see yourself adding value to the role, our clients, staff, and guests and meeting most of the responsibilities and qualifications, we encourage you to apply!

What You Will Bring :

• Bachelor’s degree human services or related field. Master’s degree in Social Work or clinically related field preferred.
• Minimum of 3 years of experience providing direct service within a residential setting required.
• Minimum of 3 years of experience providing program oversight within a residential setting, and working with adults and families impacted by mental health and substance use required.
• 3-5 years supervisory experience.
• Strong clinical skills, experience with multidisciplinary treatment planning and teamwork, excellent interpersonal, verbal and written communication skills.  Proven collaboration skills and experience required.
• Strong desire and ability to work with the identified population, especially substance abusing pregnant and parenting women and effectively communicate and collaborate with interagency programs and community partners.
• Ability to maintain a valid VT Driver’s License and access to reliable transportation. Occasional statewide travel may be required.

The successful completion of a background and driving check is a condition of employment.

Why Join Our Team at Lund

For over 136 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.  As a multi-service nonprofit organization, Lund serves more than 6,000 individuals each year.  Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption.

At Lund, we celebrate our clients' and staff's unique strengths and talents, fostering a supportive, inclusive environment where collaboration thrives. Our work is rooted in a strengths-based approach, focusing on family-centered services, including lifelong adoption support and innovative residential and community treatment programs that address both treatment and parenting. Our team believes in creating a vibrant, fun, and community-oriented workplace, emphasizing professional growth through ongoing training and weekly supervision. We value employee well-being, offering staff-led initiatives for wellness, diversity, equity, and inclusion, as well as opportunities for work-life balance, with some positions offering flexible or hybrid schedules. Lund provides competitive pay, paid training, and a comprehensive benefits package for benefits-eligible positions that includes health, dental, life, disability, retirement plans, generous time-off accrual, 13 paid holidays, and wellness reimbursements, making Lund a place where you can thrive personally and professionally.

Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO / AA

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