Part-Time Flex Guest Ambassador (Customer Service)

Flex Guest Ambassador

The Flex Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Flex Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Flex Guest Ambassadors primary areas of focus are to :

• Engage with guests in a friendly, informed, professional service-oriented demeanor
• Demonstrate leadership by personally providing excellent customer service at all times
• Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces.

Flex Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.

Charismatic, energetic, and friendly, your customer-service focus and positivity drive our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you :

We are building a culture that is inclusive, positive, and professional, and can't wait for you to be part of our team!

Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand :

Demonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalism

Maintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket / voucher redemptions

Desired Knowledge, Skills, and Abilities (KSAs)

Preferred Qualifications and Experience

Prior success in the delivery of quality customer service in a fast-paced environment is a huge plus!

Classification

The Flex Guest Ambassador is a regular, part-time position which is non-exempt, according to the Fair Labor Standards Act. This role will be eligible for overtime for work that exceeds 40 hours per week; however, all overtime must be approved in advance by the role's supervisor.

Schedule

The Flex Guest Ambassadors are scheduled to meet the needs of the business. This is a flexible position with no guarantee of set hours. It is possible for a Flex Guest Ambassador to be scheduled 0 - 24 hours based on their base availability. Please keep in mind that we make every effort to schedule flex guest ambassadors weekly. However, those hours could be reduced if the business slows down. Shifts can range from 4 - 8 hours. This role must have the availability that is documented at the time of the job offer.

(Current base availability : Minimum of 2 days a week, must include 1 weekend day, and every After Dark. After Dark shifts are every 1st and 3rd Thursdays from 5 : 30 pm-11 : 00 pm)

Compensation

The Flex Guest Ambassador is compensated at a rate of $18.00 / hour. Liberty Science Center also provides generous perks for all eligible part-time employees, including :

Physical / Environmental Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee must also be able to stand for long periods of time while working on the floors. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend / lift / stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements.

Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent that LSC may do so without undue hardship. The term "qualified individual with a disability" means an individual who with or without reasonable accommodation can perform the essential functions of the position.

LSC's Work Culture at a Glimpse

Liberty Science Center's culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can't wait for you to be part of our team!

Our Environment

Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-

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