CCO Strategic Projects & Vendor Manager

Job Posting

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary : The CCO Strategic Projects & Vendor Manager works within the Customer Contact Operations (CCO) department to provide CCO vendor management, new business service development, project planning, project management and project governance. The position works in partnership with enterprise-wide functional leaders, stakeholders and project team members to manage complex business projects across MedImpact's Commercial, Medicare Part D program, Medicaid program, and the public federally facilitated or state-based marketplace exchange programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Vendor Management :

Evaluates potential provider's services, reputation, resources and expertise through the Request for Information (RFI) and Request for Proposal (RFP) process. Ensures that selected vendors support the Company's business objectives.

Handles contract negotiations; prepares and provides statement of work "SOW" and service level exhibits to the Contracts Management department. Works closely with Contracts Management to approve contracts.

Works closely with Vendor Relations / Contracts Management departments on vendor renewal contracts and related business terms, pricing and vendor service level agreements.

Manages external vendor relations for all lines of business within Customer Contact Operations.

Serves as the liaison between vendors and internal stakeholders (Formulary, Health Services, Business Validation, Government Programs & Services, supporting our Contracts and Procurement team).

Ensures that the enterprise-wide (Formulary, Health Services and Operations) requirements for vendors are met by confirming due diligence, risk assessment and continuous vendor monitoring.

Ensures vendors are performing in-line with expected contractual service levels and related performance guarantees.

Troubleshoots any vendor issues with sub-standard performance; presents issues and solutions to management as needed.

Identifies and implements continuous efficiencies associated with vendor product or service fulfillment.

Project Management for New Vendors :

Manages the entire project management cycle to include initiation of projects, planning, and execution, monitoring and close out of the project phase.

Leads the efforts of multi-disciplinary project teams through various stages of the vendor and project development lifecycle, including vision and scope, required analysis and partnership with various departments throughout the duration of projects.

Reviews project proposals and plans to determine timing of deliverables, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects; establishes work plans, schedules, resources for each phase of projects; coordinates and arranges for recruitment or assignment of project personnel.

Participates in the formulation of workflow processes, methods and policies for new vendors.

Develops project prioritization, project scope, project plan, project tracking and other project-related activities and associated documentation; guides project stakeholders in defining project scope.

Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority. Coordinates and interfaces with other departments to secure project team resources.

Responsible for completeness of project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

Manages project progress by establishing regular meetings scheduled with project teams. Assesses project progress versus milestones, and identifies areas of potential concern in adequate time in order to mitigate risk.

Creates and communicates status reports for management, clients and key stakeholders.

Project Management for New Product Offerings and CCO Regulatory Projects :

Follows best practices in project management and works across multi-disciplinary teams to coordinate and guides small to large scale projects.

Develops new service offerings within CCO, including new process development, organization, communications while leading the execution across Customer Contact Operations.

Identifies and implements continuous process improvement as well as operational efficiencies.

Supports project through project close out and transitions to maintenance of business owners.

Other Responsibilities :

Assesses performance of assigned project personnel and provides feedback to management.

Ensures all projects administered by the PMO adhere to "best practices" and standard approaches for project management.

Assists in building the PMO by interviewing applicants and helping to train and mentor new members of the PMO team.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client / vendor facing position that requires excellent customer service skills and interpersonal communication skills (listening / verbal / written). One must be able to; Respond promptly to client needs; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Bachelor's degree (or equivalent combination of education and experience) along with 9+ years' job-related experience. Previously demonstrated success in Business Project Management (analysis, design, development, and deployment activities). Must have prior experience in governmental programs (CMS, Medicare, Medicaid and Public Exchanges). Experience in PBM, pharmaceutical or managed health care industry a plus.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office (Access, Excel, Word, and PowerPoint) and Microsoft Project.

Certificates, Licenses, Registrations

PMP certification strongly preferred. Six Sigma / Lean background desired.

Other Skills and Abilities

Excellent working knowledge and experience in the role of a Project Manager of complex business projects that include both business process, service delivery and information technology solutions.

Experience in all phases of systems development lifecycles (SDLC) and / or business process engineering methodologies.

Ability to effectively present information and respond to questions from groups of managers, employees, and clients.

Experience operating in a matrix management organization.

Executes and delivers within the confines and timeframes provided by regulatory agencies.

Good understanding of Policy & Procedure associated with purchase contracts such as indemnification and amendments. Familiarity with legal and contractual best practices.

Very good listener who demonstrates a preference for highly analytical approaches to problem solving, and the ability to be personable and tenacious as the situations requires.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Business Knowledge - Demonstrates clear understanding of the nature of the business its products and services, goals, market, competitors and challenges.

Change Management - Exemplifies a positive, proactive response to change, fully grasps and articulates the envisioned results of the change process, keeps others informed about events and trends that may impact the organization, and involves others in the change process to maximize buy-in and minimize stress.

Communication - Expresses self clearly and effectively in face-to-face interactions, presentations and written documents, and employs active listening skills to ensure productive interactions.

Corporate Responsibility - Demonstrates good business citizenship, considers