Executive Housekeeper - Live Hotel

Executive Housekeeper

The Executive Housekeeper is responsible for the day to day operations of the assigned areas of responsibility within the department to ensure Live! Casino & Hotel standards are maintained by all the team members. The position is also responsible for providing leadership to enhance employee engagement and guest satisfaction. Ensures the Live! Casino & Hotel standards of cleanliness and appearance for all housekeeping areas which include but not limited to; guest rooms, back of house areas, and public areas. Responsible for assisting in the managing all levels of housekeeping staff. Responsible for effectively managing many personality types. Implements a calm environment when under pressure. Must focus on key drivers of employee engagement and guest satisfaction.

Responsibilities

Where you'll make an impact :

• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff. Responsible for the productivity of assigned team members.
• Works closely with team members to ensure their success. Responsible for assisting with daily shift duties. Manages with daily duties, which include, but not limited to room quality control, guests' requests, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.
• Responsible for assisting with training and team member development. Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention management as issues occur or are assigned by the hotel. Creating and conducting performance reviews.
• Ensures team members are equipped with all tools to serve the guests' needs, which include, but not limited : making yourself available for the team members by consistently walking floors, answering questions, following up with team members, addressing issues and concerns, giving clear expectations and directions for tasks and assignments.
• Conducts inspections in all guest rooms, hallways and related back of the house space in order to maintain a high level of cleanliness. Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s) / rooms. And follow's company safety standards.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
• Responsible for addressing guest issues.
• Responsible for maintaining the Live! Casino & Hotel standards of service to guests and coworkers at all times. Knows and adheres to Live! Casino & Hotel's policies and procedure embraces company culture and takes pride in the amenities. Understands and is well versed in the hotel features and services including all outlets, hours of operation, activities and events available to guests. Awareness of guest experience at all times, smiles and makes eye contact and communities professionally. Performs any other job-related duties as assigned by the management.

Skills to help you succeed :

Read and interpret instructions and directions for guests.

Interpersonal and written communication.

Qualifications

Must-haves :

Physical requirements :

What We Offer

Perks we offer you :

Life at Live! Individuals chosen to be part of the Live! team can expect :