Member Services Representative

A company is looking for a Member Services Representative.

Key Responsibilities

Serve as the first point of contact for member issue escalation and resolutions

Respond to member requests via phone, email, and fax

Act as a liaison for member issues including benefit eligibility and claims questions

Required Qualifications

At least one (1) year of full-time customer service experience; call center experience preferred

Must be authorized to work in the U.S. without sponsorship

Must maintain a residence in Pennsylvania throughout employment

Proficiency in MS Word and Excel

Ability to work independently with minimal supervision