Traveling Desktop Support Technician

A client of Insight Global is looking for a Traveling Desktop Support Technician to join their team. Daily responsibilities will include traveling to sites to help with troubleshooting for Citrix, desktops, laptops, and Microsoft products. You will be responsible for resolving tickets within the region and assisting with onsite technical support.

This position requires driving to multiple locations 1-2 times per week up to 1-4 hours with occasional overnight. MUST be comfortable with a heavy travel role - this role will require over 50% travel.

Job Details

Base pay range : $22.00 / hr - $25.00 / hr

Duration : 4-month contract to direct-hire

Travel requirements : Heavy travel (over 50%) to the following locations : Gulfport, Mississippi, Mobile, Alabama, Destin, FL, Panama City, FL, Pensacola, Florida. Candidates will be compensated for travel / mileage as well as overnight stays if required.

Required Skills & Experience

• Entry level, 1-3 years experience
• Experience with Active Directory
• Hardware and Software support
• Customer service focused personality, Self-starter, positive attitude, ability to follow directions and take action
• Basic networking experience
• Experience with a ticketing system, (ServiceNow or similar)
• Experience with Service Level Agreements (SLAs) preferred

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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