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Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity
Joyce Windows, Sunrooms & BathsBerea, OH, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrevious supervisor or team lead experience in a call center, telemarketing, or appointment setting role Strong leadership and coaching skills — able to motivate and hold people accountable Excellent communication and problem-solving abilities Comfortable working with CRM systems, scripts, and performance metrics Ability to thrive in a fast-paced, goal-driven environment High School Diploma or GED required, additional education a plus
Job Description
Job Description
Evening & Weekend Call Center Supervisor – Bonus Pay + Growth Opportunity
Joyce Windows, Sunrooms, and Baths
Evening & Weekend Shifts Available (12 PM – 8 : 30 PM)
Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off
Ready to Lead a Winning Call Center Team?
Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you!
Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day.
What You’ll Do
- Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals
- Oversee day-to-day call center operations to keep schedules, scripts, and performance on track
- Provide ongoing training and uptraining to improve conversion rates and team effectiveness
- Monitor KPIs, calls, and appointment metrics to drive consistent performance
- Resolve escalated homeowner concerns with professionalism and empathy
- Work closely with management to set strategies and hit department goals
- Generate performance reports and find opportunities to improve results
Requirements
What We’re Looking For
Why You’ll Love Working Here
Competitive Salary + Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off + holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Benefits
Why You’ll Love Working Here
Competitive Salary + Bonuses — your results drive your pay
Weekend Supervisors Can Potentially get 3 Days Off
Health, dental, vision
Paid time off + holidays
401(k) retirement plan
Career growth opportunities within a fast-growing home improvement company
Schedule
Evenings & Weekends Available
Typical Shift : 12 : 00 PM – 8 : 30 PM
About Joyce Windows, Sunrooms, and Baths
For decades, we’ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We’re growing fast and need strong leaders who want to be part of something big.
Apply Today – Be a Part of Our Leadership Team!
For the fastest response, send your resume or reach out directly :
Text : (440) 577-5059
Call : (440) 274-5796
Email : wstclair@joycefactorydirect.com
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Call Center Supervisor • Berea, OH, US
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