Field Clinical Representative

Job Description

Job Description

Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE :

We are seeking a Field Clinical Representative (FCR) based in the San Francisco Bay Area to join our growing medical technology company. As we launch our groundbreaking product into the commercial space, we are looking for Field Clinical Representatives who will be responsible for fitting and training patients. As the product expert, the Field Clinical Representative will offer on-site assistance and troubleshooting support to healthcare providers and patients, addressing any issues or concerns with the company's products. They will act as the liaison between the end user and the company.

The FCR will support the Territory Manager (TM) and the Field Clinical Operations Manager to build and nurture relationships with HCPs and hospital stakeholders to expand market share within their territory. The FCR must be able to successfully maneuver in hospitals and physician offices due to working with numerous clients and patients in different clinical settings. The FCR may make infrequent fittings to patients' homes. The ideal candidate will have prior account management experience with cardiovascular Class III medical devices, excellent people skills, the ability to thrive in a fast-paced environment, and passion for working with a cutting-edge, life-saving product.

RESPONSIBILITIES :

• Train, fit, and register patients while following the product instructions for use (IFU) and field personnel training guide.
• Collaborate through effective channels of communication with Sales / Territory Manager, FCR Team Lead, and other regional FCRs to maximize coverage efficiency.
• Assist Reimbursement Specialists with obtaining documentation required for insurance approval.
• Support physician intake and onboarding process.
• Provide in-depth training sessions and in-service to HCPs and medical staff on the use, application, and benefits of the Element Science device.
• Partner with Commercial, Marketing, and Sales to identify and resolve account barriers for eligible patients and market expansion.
• Expand market share by developing strong and productive professional relationships with existing and new HCPs in assigned accounts.
• Regularly, timely, and accurately maintain the customer relationship management (CRM) system with records of interactions, training sessions, and customer feedback.
• Support patients through the duration of their prescriptions with interim visits, PA re-fittings, technical product troubleshooting, and therapy reports as needed.
• Respond to customer needs and complaints with a sense of urgency regarding products and service issues by developing creative and feasible solutions or working with other related personnel to develop optimal solutions (e.g., sales, marketing, clinical operations, customer service, etc.).
• Work cross-functionally and provide regular feedback on product performance issues, user feedback, and opportunities for enhancements to departments such as reimbursement, customer service, engineering, and clinical field operations in support of continuous improvements on product and process development.
• Track and manage inventory with our device.
• Ensure compliance with SOPs, local regulations, ICH guidelines, and GCP guidelines.
• Participate in and / or complete other activities as assigned.

QUALIFICATIONS :

PHYSICAL DEMANDS :

BENEFITS :

Element Science offers a very competitive salary and benefits package including, but not limited to :

Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.

At this time, we are unable to offer relocation assistance at Element Science.