IT Support Manager

Job Description

Job Description

Job Title : IT Support Manager

Department : Sales

Location : Norfolk, Virginia

Job Type : Exempt Full-Time

Company : Mode5

Who We Are :

Mode5 is a leading IT Managed Services company providing world class technology services to businesses for the past 23 years. This is an excellent opportunity for a dedicated technical IT professional with a passion for delivering world class customer service in a great team-atmosphere ! If you are a successful leader, have strong troubleshooting skills, and can communicate effectively, then we want you.

What You Need :

To be a successful IT Support Manager, you will need to be a proven leader, resolve complex technical issues within a team, build professional relationships, and have a desire to deliver world class customer service.

• Minimum 5+ years experience in IT support, with at least 2+ years in leadership or management.
• Proven track record of managing technical teams and delivering high-quality client support.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory, networking, and virtualization.
• Excellent leadership, communications, and interpersonal skills with the ability to balance priorities.

Things You Will Do :

As an IT Support Manager, you will oversee the Support and Network Operations Center (NOC) teams, to ensure the delivery of reliable, secure, and efficient IT services to clients. This position is critical in maintaining client trust, optimizing service delivery, and delivery world-class IT service.

The IT Support Manager will provide technical leadership and evaluate the activities of the support staff to ensure client requests are resolved in accordance to established service level agreements. This position will manage a dynamic and committed Support & NOC teams. The IT Support Manager will set goals, performs evaluations, and provide professional growth to the staff, establishing a strong technical team to effectively accomplish Mode5’s strategic goals.

Your Benefits :

At Mode5, your role will make a significant impact to our clients and growth. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within .

Must be available to work at our Norfolk office

Alt. Titles : IT Support Manager, Help Desk Manager, IT Systems Administrator, Service Desk Supervisor

We are an Equal Opportunity Employer