Talent.com
Guest Service Representative Mesa

Guest Service Representative Mesa

Extended Stay AmericaMesa, AZ, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintenance and takedown of breakfast when required by time of day.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with provided guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
  • Other tasks as assigned by the management team.
  • KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
  • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
  • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Complete routine reports and correspondence.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Apply good judgment at all times.
  • Manage problems, address and solve guest-related issues.
  • ENVIRONMENTAL JOB REQUIREMENTS

  • Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
  • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
  • Occasionally push and / or pull carts and equipment up to 50 pounds.
  • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
  • Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
  • Typically, be at moderate to loud noise levels.
  • Occasionally travel to help at other locations within a reasonable geography.
  • MINIMUM QUALIFICATIONS

    High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

    ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

    serp_jobs.job_alerts.create_a_job

    Guest Service Representative • Mesa, AZ, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative - Mesa Gateway Airport - Seasonal

    Customer Service Representative - Mesa Gateway Airport - Seasonal

    Enterprise MobilityMesa, AZ, US
    serp_jobs.job_card.temporary
    Seasonal Customer Service Representative.Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Representative at the Mesa Gateway Airport in Mesa! This position has a star...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay AmericaPhoenix, AZ, United States
    serp_jobs.job_card.part_time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative Scottsdale

    Guest Service Representative Scottsdale

    Extended Stay AmericaScottsdale, AZ, United States
    serp_jobs.job_card.full_time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Evening Hotel Guest Service Representative

    Evening Hotel Guest Service Representative

    NCG HospitalityScottsdale, AZ, US
    serp_jobs.job_card.full_time
    Evening Hotel Guest Service Representative, Hilton Garden Inn Scottsdale North / Perimeter Center.Join a 2025 USA Today Top Workplace Winner! Starting at $18. Must be able to work 5 shifts a week incl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Services Manager

    Guest Services Manager

    Equity LifeStyle PropertiesMesa, AZ, US
    serp_jobs.job_card.full_time
    ELS is hiring for the position of Guest Services Manager in Mesa, Arizona.With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Hotel Guest Service Representative Part Time

    Hotel Guest Service Representative Part Time

    NCG HospitalityPhoenix, AZ, US
    serp_jobs.job_card.part_time
    Hotel Guest Service Representative Part Time, Hampton Inn & Suites Phoenix Downtown.Join a 2025 USA Today Top Workplace Winner! Starting at $16. Flexible availability required on Monday to Friday, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Agent - Full Time-1

    Guest Service Agent - Full Time-1

    Sonesta International Hotels CorporationTempe, AZ, US
    serp_jobs.job_card.full_time
    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Peachtree GroupChandler, AZ, US
    serp_jobs.job_card.full_time
    This position is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and ti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Entry Level Customer Service Representative (Spanish) - Days / Nights / Weekends

    Bilingual Entry Level Customer Service Representative (Spanish) - Days / Nights / Weekends

    PeckhamPhoenix, AZ, US
    serp_jobs.job_card.part_time
    Customer Service Representative.Peckham is a vocational rehabilitation social enterprise.We specialize in providing vocational rehabilitation and training opportunities for people with significant ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    US Customs and Border ProtectionTortilla Flat, AZ, US
    serp_jobs.job_card.full_time
    Border Patrol Agent (BPA) Entry Level.IMPORTANT NOTICE : Duty assignments available at the time of offer may include the Southwest Border, including. Border Patrol determines duty assignments at the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Gila River Gaming Enterprises Inc.Chandler, AZ, US
    serp_jobs.job_card.full_time
    Closing Date : November 10, 2025 at 4 : 00 PM.This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Tempe Homewood Suites by Hilton ASUTempe, AZ, US
    serp_jobs.job_card.full_time
    Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Tempe Hilton Garden Inn ASUTempe, AZ, US
    serp_jobs.job_card.full_time
    Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Evening Hotel Guest Service Representative

    Evening Hotel Guest Service Representative

    Hilton Garden InnScottsdale, AZ, US
    serp_jobs.job_card.full_time
    Evening Hotel Guest Service Representative, Hilton Garden Inn Scottsdale North / Perimeter Center.Join a 2025 USA Today Top Workplace Winner!. Must be able to work 5 shifts a week including Friday, Sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Guest Services Representative

    Guest Services Representative

    InTown SuitesGilbert, AZ, US
    serp_jobs.job_card.full_time
    Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests.We prioritize small gestures that make a big difference. That starts with our staff! We a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt Cakes #5Laveen, AZ, US
    serp_jobs.job_card.full_time
    A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about.Youll get to play party planner by helping guests order the right cake for their c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt CakesTempe, AZ, US
    serp_jobs.job_card.full_time
    Joy Creator At Nothing Bundt Cakes.At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Weekend Hotel Guest Service Representative

    Weekend Hotel Guest Service Representative

    Hampton Inn & SuitesPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Weekend Hotel Guest Service Representative, Hampton Inn & Suites Phoenix Downtown.Join a 2025 USA Today Top Workplace Winner!. Must be able to work 3 shifts a week, Friday, Saturday and Sunday.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days