Lead Associate

Lead Associate

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service. This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

The starting hourly rate for this position is $26.00 per hour.

Responsibilities

Personnel

• Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
• Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.
• Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.
• Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.
• Actively promote the priorities of the company, including the company values and vision at all times.
• Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.
• Participate in weekly / biweekly Lead meetings, and attend company Power Play sessions.

Programs

Maintenance and Safety

Accounting and Finance

Skills

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Certifications Required N / A

Experience Required - 1-2 Years