Ocean Import Operation

Job Description

Job Description

Department : Customer Care

Location : St. Louis, MO 63146

About the Role :

As a Customer Care Specialist , you will be the frontline advocate for our customers — both internal and external. You will play a key role in ensuring customer satisfaction by providing timely, accurate, and helpful support related to our sea logistics services. You’ll work closely with operations, sales, and management to uphold our service promise, manage customer shipments, handle inquiries, and support business development.

Key Responsibilities :

• Customer Care & Satisfaction : Deliver proactive support and consultation to ensure a positive customer experience.
• Shipment Management : Qualify and enter customer orders into the operational process efficiently and accurately.
• Complaint Handling : Manage customer complaints with professionalism, providing timely resolution and follow-up.
• Customer Development : Support the growth and maintenance of customer relationships alongside sales and management teams.
• Team Collaboration : Work closely with Branch & Area Management and Sea Logistics Operations (OCC) to drive customer satisfaction.
• Cost Management : Minimize additional costs by identifying and resolving internal service failures quickly.
• Quotation Management : Respond to inquiries, prepare accurate quotations, and align pricing within national guidelines.
• System Proficiency : Gain familiarity with key tools
• Customer Onboarding : Gather and input customer requirements into internal systems to ensure seamless integration.
• Sales Support : Share knowledge and insights with Sales, support relationship-building efforts, and assist with onboarding.
• Reporting : Review and refine customer reports generated from systems.
• First Order Support : Monitor and follow up on initial customer orders and document feedback.
• Team Engagement : Actively participate in team activities and community events.
• Continuous Learning : Commit to self-development and staying up-to-date with logistics trends and internal tools.
• Work Environment : Embrace a positive, engaging, and fun workplace culture.

Qualifications :

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.