Customer Service Representative

Hourly Pay : $23 | Mileage Reimbursement : $0.70 / mile | Start Date : October 27, 2025

Join the frontlines of recovery and make a direct impact in the lives of families affected by Hurricane Helene. As a Door-to-Door Outreach Specialist, you'll be the face of hope-educating residents about FEMA relief funding and guiding them toward resources that can help rebuild their homes and lives.

This is not a sales role-it's a mission-driven opportunity to serve your community and ensure no eligible household is left behind.

Training & Schedule

Start Date : Monday, October 27, 2025

Training : One-day, in-person session

Southern Regions : Asheville

Travel and lodging fully covered if needed

Week 1 :

Monday : 8-hour training

Tuesday-Friday : Outreach (32 hours)

Total : 40 hours

Ongoing Schedule :

Tuesday-Saturday, 8 AM-5 PM

40 hours / week

Mileage & Travel

Daily odometer photos required (start and end of day)

Drivers reimbursed at $0.70 per mile

Regional Assignments

You'll be assigned to one of the following counties in Western NC :

Region Counties & Positions

North Watauga (2), Mitchell (7)

South Henderson (15), McDowell (5), Yancey (6), Haywood (6), Rutherford (2), Buncombe (16)

Each region is supported by two-person teams traveling door-to-door together.

Goal is to have a person that lives in that county support that county

Responsibilities

Conduct door-to-door outreach in assigned neighborhoods

Educate residents about FEMA disaster relief programs

Collect contact info and assess interest in follow-up support

Build trust through respectful, empathetic engagement

Submit daily reports on outreach progress

Use mobile tools to log visits and share resources

Distribute flyers, brochures, and contact info

Refer complex issues to appropriate staff

Maintain professionalism and positivity in all interactions

Qualifications

Strong communication skills and community service mindset

Familiarity with Western NC neighborhoods preferred

Reliable transportation and willingness to travel

Basic tech proficiency (smartphone apps, GPS, data entry)

Ability to walk and work outdoors in varying conditions

Bilingual (English / Spanish) a plus

What We Offer

Travel and lodging covered for training

Supportive team environment with daily check-ins

Consistent 40-hour work week (Tuesday-Saturday)

Opportunity to make a tangible difference in disaster recovery

Potential for extension beyond January 1 for top performers

• Skills

Customer service, outreach, documentation, Support, Customer support

• Top Skills Details

Customer service,outreach,documentation

• Additional Skills & Qualifications

volunteer experience

• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $23.00 - $23.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Asheville,NC.

• Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.