The Street Outreach Adviso r is a field-based role that combines partnership building with direct outreach. You will work with community-based organizations to build referral pathways. You will also meet members in the community to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health and Street Medicine.
Most of your time will be spent in the community—meeting with partners, attending events and helping members access the care they need. This role requires flexibility, travel and the ability to adapt to dynamic community needs.
Key Responsibilities
Partnership Development
- Build and maintain referral channels with hospitals, clinics, shelters, food banks, housing providers and other CBOs.
- Represent PHG at meetings, events and community fairs; co-host joint outreach and enrollment activities.
- Establish simple referral pathways (QR codes, hotlines, quick guides) and ensure follow-up with partners on outcomes.
Direct Member Engagement
Be a regular presence in high-need areas like encampments, shelters and clinics.Conduct trauma-informed screenings to assess medical, behavioral and social needs.Support on-the-spot enrollments, help schedule appointments and arrange transportation or reminders.Provide plain-language explanations of services and adapt outreach for different cultural and language needs.Documentation and Reporting
Record outreach, referrals and screenings accurately in CRM tools.Track outreach and referral goals, share insights on hotspots and barriers, and recommend improvements.Ensure compliance with privacy, consent and trauma-informed care standards.Requirements
Experience in outreach, public health, health navigation, or social servicesStrong communication skills with the ability to adapt for different audiencesProficiency with mobile tools and CRM systems; organized and reliable follow-throughValid driver’s license and reliable transportationAbility to travel locally and work evenings or weekends as neededQualifications
Success building partnerships with CBOs, clinics, or public agenciesFamiliarity with Medi-Cal, CalAIM, ECM, and Community SupportsMultilingual abilityEffective Communication Skills
Active Listening : Responding empathetically when members express frustration or confusion.Plain-Language Explanation : Describing programs clearly, e.g., “We help coordinate doctor visits, medications and housing resources—at no cost.”Cultural Sensitivity : Adjusting language and tone for diverse audiences, including multilingual outreach.Concise Partner Pitch : Explaining to a CBO, “If you see someone who needs help, use this QR code. We’ll handle the rest.”De-escalation : Staying calm with frustrated members and walking them step by step through forms or processes.Success Measures
Partnership Development
New referral partnerships opened and maintained across priority categoriesPartner-initiated referrals received and converted into enrollmentsPositive partner feedback on collaboration and referral processesDirect Member Engagement
Weekly field contact and screening goals consistently metConversions from outreach → screening → enrollment tracked and improvedHigher appointment show rates and sustained member engagement with servicesDocumentation and Reporting
Accurate, timely and complete documentation of outreach and referralsConfidentiality and consent standards upheld in all encountersData insights shared with leadership to refine outreach strategyBenefits
Competitive pay : $21.00–$24.00 / hour + performance incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and 12 holidays per year (including your birthday)Paid volunteer hours each monthEmployee discounts and assistance programsProfessional development opportunitiesAI & Human Interaction (HI) in Recruitment
Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.
All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement , ensuring that every candidate is given fair and consistent consideration.