Technical Product Consultant - Talent

ADP is hiring a Technical Product Consultant I. This position is responsible for mastering products / applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Position Summary :

• Provides functional and technical support to an assigned base of National Account clients which requires advanced product knowledge and technical expertise.
• Build strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight into methods which will enable clients to streamline processes and maximize usage of available system functionality.
• Leads and or assist with periodic Solution Design reviews designed to assess a client’s usage of the system, current pain-points and inefficiencies with the system setup and configuration.
• Manages a high volume of client related issues on a day-to-day basis ranging in degree of complexity, prioritizing, diagnosing, troubleshooting, documenting and resolving reported issues within established service guidelines.
• Maintains open lines of communication with internal business partners to ensure tight coordination on issues requiring cross-functional support and collaboration.
• Monitors and updates internal systems with information regarding Client Health and actions being taken to remediate issues
• Serves as the client advocate and is accountable for a client’s overall satisfaction with the platform and services.

RESPONSIBILITIES :

QUALIFICATIONS REQUIRED :