Landmark Incentive Marketing, Inc. is hiring : Meeting & Events, Travel Agent Air

Overview

Job Title : Meeting & Events, Travel Agent Air Coordinator

Department : Travel Department

Reports To : Manager of Air Planning & Purchasing

Location : Chicago, IL (On-site, relocation required)

We are seeking a detail-oriented and customer-focused Travel Agent Air Planner to join our Travel Department. In this role, you will collaborate with the Manager of Air, Account Executives, and Program Managers to deliver exceptional air travel services for incentive travel programs. This fast-paced position offers the opportunity to gain valuable experience within the incentive travel and hospitality industry while working alongside a team of seasoned travel professionals.

Responsibilities

• Manage assigned travel programs from transition through post-trip follow-up.
• Book airline reservations using Sabre GDS , ensuring accuracy and compliance with airline contracts and IATA regulations.
• Provide exceptional customer service via phone and email.
• Issue tickets and update financial records in Triptrak to support accounting processes.
• Track and reconcile all ticketing expenses, including company credit card usage.
• Monitor flights, resolve cancellations or misconnects, and coordinate with airlines and Travel Directors to provide timely solutions.
• Ensure accuracy of all passenger information, flight data, and reports.
• Enter and maintain program data in Triptrak , generating detailed air travel reports.
• Collaborate with Operations to confirm updated and accurate travel details.
• Participate in regular team meetings and report progress to the Air Department Manager.
• Maintain confidentiality of both company and client information.
• Perform additional duties as assigned.

Qualifications

Job Details

Note : This description reflects the requirements and responsibilities of the role as presented. Boilerplate postings and unrelated job listings have been removed for clarity.

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