Escalations Associate

A company is looking for an Escalations Associate.

Key Responsibilities

Research and resolve escalated inquiries and complaints related to loans, credit exceptions, applications, and transactions

Determine appropriate actions by conducting investigations and processing complex transactions

Provide information to management and ensure compliance with internal and external guidelines

Required Qualifications

6+ months of customer contact experience in a financial services environment or equivalent

Experience in financial services operations, underwriting, or quality assurance

Ability to exercise judgment and develop understanding of investigative processes

Experience handling escalated inquiries and complaints

Knowledge of compliance with internal and external regulations