Senior Director, Account Management - Strategic Accounts San Francisco, California, United States

Senior Director, Account Management - Strategic Accounts

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

As a Sr. Director of Account Management - Strategic & Enterprise Accounts, you will lead and manage a team of Account Directors and Account Managers responsible for driving growth, value, and partnership with some of our largest strategic customers. Your primary goal will be to ensure the team successfully manages, renews, and grows our key accounts, enhancing our customer journey and maximizing revenue. Partnering closely with the Strategic & Enterprise Customer Success team, you'll build a pipeline by identifying and qualifying upsell / cross-sell opportunities while also partnering with Product to unlock new revenue streams. You will provide strategic direction, mentoring, and leadership to your team, empowering them to excel in collaboration, strategic thinking, and execution. You'll also partner directly with executive leadership both internally and within the client organization, serving as a trusted advisor and advocate.

Job Duties and Responsibilities :

• Set the strategy for Strategic and Enterprise customer account growth, and execute on the strategy by owning the growth number for the strategic and Enterprise account base.
• Lead and manage a team of Account Directors, ensuring they build and maintain strong VP and executive relationships with customers.
• Serve as a strategic advisor, providing guidance on growth opportunities and facilitating a consultative selling approach.
• Oversee the development and implementation of account plans to drive revenue growth and account retention.
• Establish performance metrics and accountabilities for the team to meet and exceed their target including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
• Conduct regular business reviews with key customers to ensure satisfaction and alignment with their business goals.
• Partner cross-functionally with internal stakeholders including Engineering, Product, Sales, Customer Success, Support, Legal, and executivesto achieve client goals and provide the voice of the customer to these stakeholders.
• Represent customer feedback, market trends, and needs to Checkr's Executive and Product teams to inform product roadmaps.
• Ensure team's alignment with Checkr's overall strategy, providing insight and strategic direction at the departmental level.
• Develop and maintain influential relationships with key decision makers within the customer accounts.
• Manage the team's efforts in pre-sales activities and ensure seamless handoff to deployment teams, maintaining accountability for successful customer onboarding.
• Foster a collaborative, high-performance culture within the team, encouraging innovation and continuous improvement.

What you bring :

$20M in annual revenue.

One of Checkr's core values is transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $380,700 to $448,200 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and / or federal laws, including the San Francisco's Fair Chance Ordinance.