Manager, Debt Management

Summary

In partnership with Guthrie’s leadership team, the Debt Management Manager is responsible for overseeing and managing the strategic vision for The Guthrie Clinic’s related to patient and payer debt collection, account resolution, bad debt placement, and third-party collections. This role involves managing and coordinating the overall functions of patient / guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and report results to Director Debt Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Oversee the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A / R and strives to ensure compliance with federal and / or state laws and regulations. This role ensures effective debt recovery processes while maintaining compliance with regulatory requirements and promoting a patient-centered approach to financial interactions. The manager leads internal teams and external agency relationships to optimize collections and minimize financial risk to the organization.

Experience

10 years prior experience in healthcare, insurance or collection agency with responsibility and management of billing and patient collection.

Preferred Certifications :

• Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
• Certification in Healthcare Compliance (CHC) or equivalent is a plus

Skills

Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.

Advanced customer service, written, verbal, organizational and time management skills are a must.

Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.

Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.

Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.

The ability to make quality, independent decisions as well as collaborate effectively with other leaders.

Education

Bachelor’s degree in business, Health Administration, Finance or related field required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or collection agency with responsibility and management of billing and patient collection.

Essential Functions

Debt Portfolio Oversight

Vendor and Agency Management

Compliance and Risk Management

Patient Experience & Communication

Data Analysis and Reporting

Team Leadership

Other Duties

1. Travel for this position is sometimes required.

2. Participation in community and employee engagement activities is required.

3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.

Upload 9-22-25