Front Desk / Night Audit

Job Description

Job Description

Townplace Suites seeks full-time and part-time Night Auditors / Front Desk Associates  to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available.

WHAT YOU WILL DO

• Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.).
• Engage and sell rooms to walk-in customers.
• Enter, change, post, and process reservations / charges to guest accounts using a computerized system.
• Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
• Inform housekeeping of room statuses and availability.
• Clean and tidy up the front desk area
• Balance cash drawer.
• Work collaboratively with team members and stay current on the communication log.
• Set up Breakfast
• Close and restart the hotel system each night.

COMPENSATION. The starting wage is $12.00 + or more per hour, based on your experience. PERKS. Team members enjoy substantially discounted room rates nationwide. SCHEDULE. A p art-time position is available for the 11 pm-7 am shift. A full-time position is available from 7AM - 3PM. Flexibility is required to cover nights, weekends, and holidays.  QUALIFICATIONS.