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Senior Support Consultant

Senior Support Consultant

VirtualVocationsElgin, Illinois, United States
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A company is looking for a Senior Advanced Support Consultant.

Key Responsibilities

Manage customer relationships and proactively resolve issues

Track and update clients on ongoing requests and issues

Provide first-tier support, configuration changes, and basic training

Required Qualifications

5-8 years of experience in a SaaS or high-tech environment

Familiarity with SCRUM and KANBAN methodologies

PMP or CSM certification is a plus

Proven ability to collaborate and build relationships with clients

Ability to engage across various corporate functions

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Senior Consultant • Elgin, Illinois, United States

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