Remote Medical Customer Care Specialist

A company is looking for a Remote Medical Customer Care Specialist to provide telephone support to patients and healthcare providers.

Key Responsibilities

Respond to a high volume of inbound calls, with occasional outbound calls as needed

Provide clear and accurate information regarding patient applications and healthcare coverage

Document all interactions in multiple internal systems while following established scripts and procedures

Required Qualifications

At least 1 year of recent customer service experience in a call center environment

Ability to multi-task with dual monitors and navigate multiple applications

Quiet home office with high-speed internet and modem required

High school diploma or GED; healthcare experience is a plus but not required