Data Analyst / Technical Support Specialist

Legal AidKansas City, MO, United States

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Legal Aid of Western Missouri

Data Analyst / Technical Support Specialist

Kansas City, Missouri

Legal Aid of Western Missouri is seeking a Data Analyst / Technical Support Specialist to join our team. This role is essential in supporting our mission by extracting and preparing reports from case management and related systems and providing IT Helpdesk services to staff. Proficiency in Excel, SQL, Power BI, or similar reporting tools as well as a background in hardware and software support and Microsoft 365 is preferred. This position will require occasional travel between Legal Aid of Western Missouri locations within the Kansas City Metro area, St. Joseph, Joplin and Warrensburg.

Key Responsibilities :

Extract data from case management system, phone system, and other related systems to create reports and dashboards and support legal operations and reporting needs.
Provide general helpdesk support to staff, troubleshooting hardware and software issues.
Manage and support Microsoft 365 applications, including user account management and troubleshooting.
Assist in the deployment and management of Microsoft Intune for mobile device management.
Collaborate with team members to identify and implement technology solutions that enhance productivity.

The qualified candidate must have expertise in one or more of the following :

SQL / Data analysis and reporting

Database cleaning, validation, and quality assurance techniques

Mobile Device Management / Microsoft Intune

Watchguard or similar firewalls

IAM (Identity and Access Management)

Documentation and Change Management

Candidate must also have the following general qualifications :

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

COMPTIA or Microsoft / Azure Certifications are highly desirable.

Experience in a nonprofit or legal environment is preferred.

Excellent problem-solving skills and the ability to work independently and as part of a team.

Strong communication skills, both verbal and written.

Friendly demeanor with a good sense of humor.

Salary $70,000 + DOE

Benefits :

Medical Plans with PPO or HSA options

Dental Plan

Vision Plan

Life Insurance

Short-term and long-term disability

Accident Insurance

Critical Illness Insurance

Flexible Spending Accounts for medical and dependent care

Health Savings Accounts

Paid Time Off : Holidays, Personal, Sick and Vacation

Travel and parking reimbursement

401k and employer match.

Please visit to submit your application, resume and cover letter.

LAWMO is an Equal Opportunity Employer. Those applicants requiring accommodation to the interview / application process should contact Human Resources Department at EEO@lawmo.org.

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Support Specialist • Kansas City, MO, United States