Customer Success Manager

The Partner Success Manager (PSM) plays a dual role : relationship builder and business driver. Responsible for developing and maintaining trusted relationships with SmileMD’s dental partners, the PSM ensures offices are supported, referrals translate into efficient case days, and practices experience sustainable growth.

This role is highly field-facing — PSMs are expected to be frequently in offices across their region, actively engaging practice leaders and staff, strengthening partnerships, and driving results. This is not a transactional or purely remote account management role, but rather an opportunity to build strategic, face-to-face relationships that impact access to care.

This is a remote position that supports our Regions.  This role requires frequent travel, performing regular office visits within the region.

Compensation :   Base + Bonus that can yield up to $2,000 per month based on achieving performance targets, paid out monthly

Responsibilities

Partnership & Relationship Building

• Visit offices regularly to build healthy, lasting, trust-based relationships with practice teams.
• Serve as the visible, primary point of contact for partners, ensuring proactive, transparent communication.
• Support offices through onboarding, scheduling alignment, and ongoing in-person engagement.
• Facilitate conversations with practice leaders to align their goals with SmileMD’s expectations and case day efficiency targets.

Driving Business Results

Operational & Strategic Support

Growth & Development

What Success Looks Like

Required Skills

Knowledge, Skills & Abilities

Education & Experience Requirements

Network Requirements

OFFOR Health Benefits

OFFOR Health currently offers full competitive employee benefits including medical, dental and vision insurance, LTD, STD and Group Life insurance, 401(k) retirement plan, flexible time off and paid holidays.

OFFOR Health does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law.