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Client Services Representative

Client Services Representative

Holland & SherryOwings Mills, MD, US
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  • In order to be considered, you must attach a cover letter
  • Who we are :
  • From our inception in1836, when Stephen Holland and Frederick Sherry began as woolen merchants in London’s Golden Square, Holland & Sherry has specialized in the finest textiles for the apparel industry.
  • In 1998, Holland & Sherry Interiors was born out of this legacy.
  • Taking inspiration from these traditional apparel fabrics, our interiors textiles have a transitional quality suited for all aspects of the decorated room.
  • With wool, our most celebrated natural fiber, we have pushed the boundaries of design and performance to create a collection defined by excellence and rooted in heritage.
  • In addition to fabrics, Holland & Sherry has developed collections which range across product categories from custom embroidery, rugs, wallcovering and trim, to leather, hardware and lighting.
  • Every item we produce reflects our core values of quality and craftsmanship, in keeping with what Holland & Sherry started180 years ago.
  • Our growing company is seeking a Client Services Representative for our Owings Mills office.
  • Our new team member must be a self-starter, highly motivated and capable of working efficiently on an individual level as well as on a team.
  • Our company is rapidly expanding, creating exciting new opportunities for career growth Description
  • Provides a thoughtful customer service experience to clients throughout the ordering process via email and phone
  • Generates quotes, perform stock checks, place orders, and advise tracking
  • Collaborates with the sales team and other departments to ensure client’s needs are met and their overall experience exceeds expectations
  • Reviews sales reports regularly to monitor the timely completion of client’s orders
  • Manages client’s expectations and provide solutions while adhering to our company’s policies and procedures
  • Provides administrative support to the team in the office Qualified candidates will have the demonstrated ability to be organized, punctual, and personable while working in a fast-paced / deadline driven environment.
  • We are looking for someone who is polished, professional and delivers excellent customer service to our clients.
  • An eagerness to learn and excellent attention to detail will take you far in this company.
  • Excellent verbal and written communication skills are a must.
  • General Requirements
  • Associate’s Degree or equivalent job experience
  • 2-3 years experience in a customer service role and / or office setting
  • Polished phone and email etiquette
  • Proven experience learning a wide array of software programs
  • High proficiency in the Microsoft Office suite (including Excel, Outlook, and Word) with an inclination to learn CRM systems specific to Holland & Sherry
  • Interior Design industry background is helpful but not required Why this is a great opportunity Holland & Sherry is an industry leader, and we have grown steadily every year we’ve been in business.
  • Our worldwide team is made up of smart, dedicated, interesting people who make terrific coworkers.
  • We offer a competitive starting salary, an outstanding benefits package including PTO, medical, dental, and vision insurance, short- & long-term disability, and of course 401(k) with match and stock. .
  • Holland & Sherry is an EEO Employer.  Powered by JazzHR
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    Client Service Representative • Owings Mills, MD, US

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