General Manager : Exhibit and Retail Operations

American Icon : A Mustang Immersive Experience is a first-ever, multi-sensory, time-traveling, culture-shaking journey at the wheel of the world's most popular sports car : the Ford Mustang.

Full-Time / Salaried

Position Scope : The General Manager is responsible for overseeing the daily operations of the exhibit, retail, and photo departments within the venue, ensuring a seamless and high-quality guest experience. This role includes supervising cast members, maintaining operational standards, enforcing safety protocols, and driving both revenue and operational efficiency. The General Manager collaborates closely with senior leadership to implement company initiatives and support long-term business success, while maintaining a strong focus on day-to-day operational excellence.

Essential Duties :

Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high-quality guest experience.Supervise, coach, and support staff while fostering accountability and teamwork.Manage scheduling, staffing levels, and labor allocation to match operational needs.Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.Monitor and control operational expenses while implementing cost containment practices.Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance.Ensure safety compliance and checks throughout the duration of the attraction's operation.Collaborate with onsite technical teams to address interactive or scenic needs.Support onboarding and training efforts to build team knowledge and engagement.Communicate effectively with senior leadership, providing updates on key operational metrics.Assist in planning and coordinating operational traffic flows to improve the guest journey.Act as a point of contact for guest concerns and professionally resolve issues.Maintain positive working relationships with vendors, partners, and venue staff.

Daily and Monthly Responsibilities :

Oversee opening, daily operations, and closing procedures for exhibit and retail areas.Partner with local service providers for cleaning, utilities, trash removal, and other operational needs.Monitor sales, guest satisfaction, and operational KPIs; recommend improvements as needed.Provide leadership and direction to the onsite team from pre-opening through load-out.Ensure compliance with safety procedures and all applicable company policies, federal, state, and local laws and regulations.Participate in regular operational meetings to share updates, best practices, and team performance.

Prerequisite Knowledge, Skills, and Abilities :

3–5 years of leadership or management experience in operations, retail, attractions, or hospitality.Strong knowledge of customer service, staffing, and employee management practices.Ability to plan, organize, and manage daily operations for efficiency and productivity.Experience with budgeting, cost control, and revenue management.Strong problem-solving skills and ability to adapt to changing operational needs.Excellent communication, leadership, and interpersonal skills.Ability to balance multiple priorities in a fast-paced environment.Proficiency in Microsoft Office and POS systems.

Physical and Mental Requirements :

Comfortable working in high-pressure or fast-paced environments.Ability to stand and walk for prolonged periods.Ability to sit for long periods.Ability to lift up to 50 lbs. occasionally.Correctable vision and hearing.Skilled in the use of computer and office equipment.Manual dexterity to operate a computer and other office equipment.Clear verbal communication skills and ability to interact with guests and staff effectively.Capability to read, write, and communicate effectively in English as required for job duties and safety requirements.Must be able to work flexible schedules, including evenings, weekends, and holidays.

Disclaimer : This job description is not intended to be all-inclusive, and the employee will perform other reasonably related duties as assigned by the immediate supervisor or management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises. This description does not constitute a written or implied contract of employment.

California Consumer Privacy Act Employee Disclosure

Please take notice that the Company collects certain information about you. For more information on the Company's policies, please refer to the Company's privacy policy in its handbook :

California's California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide California applicants and employees with certain rights :

Knowledge of information collected;Deletion of information collected;Opt-out of information collected;Opt-in of information collected;Correction of information collected;Go to court;Limit use of information collected;Not to be discriminated or retaliated against for exercising rights under the law.

Where We Get Your Information From . The Company collects information about you from the following sources : 1) you; 2) prior employers, references, recruiters, job-related social media platforms; 3) third- party sources of demographic information; 4) third-party companies, such as background check companies, drug testing facilities; and 5) claim administrators and investigators. Depending on the Company's interactions with you, we may or may not collect all of the information identified about you.

The Personal and Sensitive Personal Information That We Are Collecting .

We are collecting the following information :

Identifiers, such as name, government-issued identifier (e.g., Social Security number), and unique identifiers (e.g., employee ID);Personal information, such as real name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, passport number, federal identification authorizing work in the United States, access and / or passcodes, insurance policy number, education, employment, employment history, bank account number, other financial information, medical information, or health insurance information;Characteristics of protected classifications under California or federal law, such as age, marital status, gender, sex, race, color, disability, citizenship, primary language, immigration status, military / veteran status, disability, request for leave, and medical conditions;Commercial information, such as transaction information and purchase history (e.g., in connection with travel or other reimbursements [or purchases from Company]);Internet or network activity information, such as browsing history and interactions with our online systems and websites and any personal information that you provide while accessing the Company's computer systems, such as personal credit card information and passwords;Geolocation data, such as device location from usage of the Company's devices;Biometric information related to access to the Company's secured access points;Audio, electronic, visual, and similar information;Professional or employment-related information, such as work history and prior employer;Non-public education information;Inferences drawn from any of the Persona and Sensitive Personal Information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

How Your Personal and Sensitive Personal Information is Used.

We may use Personal and Sensitive Personal Information :

To operate, manage, and maintain our business;For hiring, retention, and employment purposes;To process payroll, track time and attendance, manager Workers' Compensation claims, administer and maintain benefits, including health insurance.To otherwise accomplish our business purposes and objectives, including, for example : Emergency services;Conducting research, analytics, and data analysis;Maintaining our facilities and infrastructure;Quality and safety assurance measures;Conducting risk and security controls and monitoring;Protecting confidential and trade secret information;Detecting and preventing fraud;Performing identity verification;Performing accounting, audit, and other internal functions, such as internal investigations;Complying with the law, legal process, and internal policies;Maintaining records;Claims processing;Responding to legal requests for information and subpoenas; andExercising and defending legal claims.Any other purposes authorized by the California Privacy Protection Agency, California or Federal law.

We may or may not have used Personal and Sensitive Personal Information about you for each of the above

purposes.

Sharing of Personal Information . We only share your information with the following third-party entities : Payroll processor, benefit providers, legal or accounting service providers and state or federal agencies.

Selling of Personal Information . The Company DOES NOT sell your personal information.

Data Retention. The Company retains the information it receives about you for a period of 7 years after termination of employment, unless a shorter or longer period is required by California or Federal law.

For Inquiries and / or to Submit Requests for Information, Deletion or Correction. Please contact Human Resources at hr@theimagineteam.com or 470-965-6460 for inquiries about the Company's policy, or to submit your requests for information, deletion, or correction.

The pay range for this role is : 65,000 - 68,000 USD per year(Mustang LA)

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