Customer Success Manager

A company is looking for a Customer Success Manager (CSM) to drive adoption, satisfaction, and growth for their platform.

Key Responsibilities

Deliver product training and create knowledge resources for customer education

Act as the primary contact for assigned accounts, building relationships and conducting business reviews

Monitor account health, mitigate risks, and manage the renewal process to ensure customer retention

Required Qualifications

Bachelor's degree in business, Communications, or a related field

3-5 years of experience in Customer Success, Account Management, or Implementation in a SaaS environment

Experience with workplace solutions or employee experience technology is preferred