Live Chat Support

D.S. MurphyAtlanta, NY, us

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Job Description

This is a remote position.

We are seeking a dedicated Live Chat Support agent to join our Real Estate team at D.S Murphy. As a Live Chat Support, you will play a crucial role in providing exceptional customer service and support through online chat platforms.

Responsibilities :

Respond to customer inquiries and provide information about our real estate services.
Assist customers with technical issues and troubleshooting through live chat.
Manage multiple chat conversations simultaneously while maintaining a high level of professionalism.
Collect and document customer feedback to improve overall customer experience.
Collaborate with the sales and support teams to resolve customer issues efficiently.

Requirements :

Excellent written communication skills with a keen eye for detail.

Previous experience in customer service or support roles preferred.

Ability to multitask and prioritize in a fast-paced environment.

Proficiency in using live chat software and CRM systems.

Knowledge of the real estate industry is a plus.

Benefits :

Competitive salary and benefits package.

Opportunity for career growth and development.

Dynamic and collaborative work environment.

Employee discounts on real estate services.

Requirements