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Senior Manager, Customer Experience

Senior Manager, Customer Experience

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Senior Manager, Customer Experience (Order-to-Cash) to enhance their product team.

Key Responsibilities

Develop product strategy and lifecycle roadmap for order-to-cash solutions

Engage with users to define needs and advocate for their interests in product development

Collaborate with cross-functional teams to ensure seamless product development and launch

Required Qualifications

Bachelor's degree in an analytical, technical, or scientific field

At least seven years of experience in diagnostics, biopharma, or molecular life sciences

At least two years of experience in product management for software products

At least two years of experience in revenue cycle management

Entrepreneurial mindset and comfort with ambiguity

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Customer Experience Manager • Rockford, Illinois, United States

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