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Guest Experience Coordinator - Twin Farms

Guest Experience Coordinator - Twin Farms

Relais & Chateaux Usa / canadaBarnard, Vermont, US
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Customer Service

As a Forbes Five-Star Relais & Chateaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is uniqueyour role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.

Key Responsibilities

  • Greet and welcome guests upon arrival with warmth, professionalism, and grace
  • Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
  • Coordinate check-in, in-room orientation, and on-property experiences tailored to each guests preferences
  • Respond promptly and thoughtfully to guest inquiries, requests, or concerns
  • Assist with logistics such as transportation, luggage handling, and guest room readiness
  • Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
  • Support the team in ensuring all guests depart with a sense of delight and lasting connection

Knowledge, Skills & Abilities

  • Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
  • Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
  • Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
  • Ability to complete tasks thoroughly and independently, with reliable follow-through
  • Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
  • Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
  • Familiarity with basic vehicle operation and safe driving protocols
  • Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods

    • Compensation : $22$25 per hour

    by Jobble

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    Guest Experience Coordinator • Barnard, Vermont, US