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Dispatcher / Reservationist / Scheduler

Dispatcher / Reservationist / Scheduler

People's ExpressWhitmore Lake, MI, USA
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This is a Flex position with required weekend hours Saturday and Sunday shifts 7 : 00am -3 : 00pm and possible additional hours during the week to cover call offs in our Dispatch Center working on site in Whitmore Lake, MI

Training shifts will be between 7am-3pm.

Flex " on call" work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day.

Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit!

Join People's Express Inc.

We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.

Responsibilities :

  • Take a trip request and repeat it back to the client for confirmation
  • Determine the number of passengers to be transported
  • Minimize the amount a client is placed on hold
  • Schedule trips for driving, creating daily efficient routes
  • Handle incoming reservation requests and inquiries promptly and professionally
  • Communicate effectively with drivers, dispatchers, and customers to ensure timely service
  • Maintain accurate records of reservations, routes, and fleet status
  • Collaborate with the logistics team to streamline operations and ensure efficiency
  • Utilize Routing Box Software for reservation tracking

Clients :

  • Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needs
  • Inform the customer of the drop off window
  • Understand all People's Express service areas and how to put fares in correctly.
  • Ensure that all clients understand our policies when booking certain trips
  • Customer Service :

  • Express our mission and values to the public
  • Serve as a representative of People's Express, Inc.
  • Follow up phone calls with all clients for trips
  • Program arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival time
  • Experience :

  • Prior experience in reservations, customer service or call center required
  • Strong communication skills and phone etiquette
  • Knowledge of dispatching procedures and logistics operations
  • Experience with Routing Box or similar medical scheduling software
  • 2+ years working in dispatching is required
  • 1+ years in customer service is required
  • Experience in transportation is required

    Computer literate and proficient in EXCEL, WORD other MS software

    Preferred Skills

    Effective Communicator

    Critical thinking skills

    Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities

    Organizational and time management skills to effectively manage multiple services and schedules

    Perform well at stressful times and high paced environment as well as multitask efficiently

    Keep management informed of the status and informs of any significant issues on a timely basis

    Team Player who can work well with all employees

    Ability to establish priorities and work independently with general oversight from supervisor

    This position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.

    Job Type : Full-time

    Pay : $21.00-$23.00 per hour

    Benefits :
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Schedule :

  • Monday to Friday
  • Work Location : In person

    Job Posted by ApplicantPro

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    Dispatcher/Reservationist/Scheduler • Whitmore Lake, MI, USA

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