Remote Customer Support Specialist

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities :

Respond to customer support tickets and resolve issues related to existing orders

Manage high-volume phone calls to assist customers with order inquiries and placements

Document issues in Confluence and perform other job-related duties as assigned

Qualifications :

High school diploma or GED required; 1-3 years of customer support or call center experience

Experience with computer programs such as Microsoft Outlook, Excel, and Word

Document manipulation experience

Ability to maintain a high level of work product in stressful situations

Typing speed of at least 55 wpm